Technology Lead - Skype/Teams - Germany (m/f/d)

TN Germany; Hamburg; Vor Ort; EUR 50.000 - 90.000; Vollzeit

Zusammenfassung

An established industry player is looking for a Technology Lead to drive innovative solutions in a dynamic environment. This role involves interfacing with key stakeholders, applying technical proficiency across the Software Development Life Cycle, and delivering high-quality code. You will create high-level design artifacts and lead testing efforts, all while fostering a culture of teamwork and collaboration. If you have a passion for technology and a commitment to excellence, this opportunity offers a chance to make a significant impact in a forward-thinking organization.

Qualifikationen

• 5+ years in IT retail or tech support, especially with Microsoft technologies.
• Strong technical writing and communication skills are essential.

Aufgaben

• Deliver DSE, MIP/Workshops, and Custom Transactional Engagements.
• Support customer tech initiatives and update skills profile.

Kenntnisse

Troubleshooting in IT retail or tech support

Technical writing

VoIP call quality troubleshooting

Networking technologies (Routing & Switching)

Windows Server and Active Directory

Hybrid Teams configurations

Microsoft technologies (Skype for Business, Teams)

Network data analysis (Wireshark, Fiddler)

Excellent communication skills

Organizational skills

Ausbildung

Microsoft Certified: Teams Administrator Associate

Microsoft Certified: Teams Support Engineer Specialty

Microsoft Certified: Collaboration Communications Systems Engineer Associate

Jobbeschreibung

Job Description

Today, the corporate landscape is dynamic and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you. At Infosys, we assure that your career will never stand still, and we will inspire you to build what’s next and navigate further together. Our journey of learnability, values, and trusted relationships with our clients continue to be the cornerstones of our organization, upheld by our people.

Your Role

In the role of Technology Lead, you will interface with key stakeholders and apply your technical proficiency across different stages of the Software Development Life Cycle including Requirements Elicitation, Application Architecture definition, and Design. You will play an important role in creating high-level design artifacts. You will also deliver high-quality code for a module, lead validation for all types of testing, and support activities related to implementation, transition, and warranty. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.

Responsibilities

• Deliver DSE, MIP/Workshops, and Custom Transactional Engagements through outsourced staff.
• Deliver engagements under the direction of the Supplier Lead.
• Support customer tech initiatives.
• Update skills profile in line with 'Ringed Fenced' technologies and delivery scope.

Required Skills

• Minimum of 5 years troubleshooting experience in IT retail or tech support roles, preferably with Microsoft technologies.
• Strong technical writing skills and familiarity with Microsoft Office Applications.
• Experience troubleshooting VoIP call quality issues and networking technologies such as Routing & Switching Protocols, TCP/IP, DNS, QoS, SIP.
• Experience with Windows Server, Active Directory, and on-premises Session Border Controllers.
• Experience with Hybrid Teams configurations and Direct Routing.
• Knowledge of Microsoft technologies, especially Skype for Business and Microsoft Teams.
• Knowledge of Teams voice calling plans and subscription offerings.
• Experience deploying, administering, supporting Enterprise Unified Communications solutions.
• Ability to analyze network data using tools like Wireshark or Fiddler.
• Excellent communication skills for technical and non-technical audiences.
• Strong organizational and documentation skills.

Desirable Certifications

• Microsoft Certified: Teams Administrator Associate
• Microsoft Certified: Teams Support Engineer Specialty
• Microsoft Certified: Collaboration Communications Systems Engineer Associate

Preferred Skills

• VoIP troubleshooting and network expertise.
• In-depth support experience with Microsoft Teams and Call Quality Dashboard.
• Network data analysis for VoIP troubleshooting.
• Extensive experience with Windows OS and applications.

Non-negotiable Skills

• German Language proficiency at C1 level.
• Willingness to travel and interface with clients.

Personal Attributes

• High analytical skills and initiative.
• Flexibility and customer orientation.
• Quality awareness and excellent communication skills.

About Infosys

Infosys is a global leader in next-generation digital services and consulting, enabling clients in 46 countries to navigate their digital transformation. With over three decades of experience, we manage the systems of global enterprises, guiding them through their digital journeys with an AI-powered core and agile digital solutions. We are committed to diversity and creating an inclusive environment for all employees.