Customer Services Representative (m/w/d)

TN Germany; Kirchlengern; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

A leading company in customer service seeks an experienced representative to manage customer orders and resolve inquiries. The role requires strong communication skills and a background in customer service. You will work closely with internal departments to ensure customer satisfaction and assist with various service activities.

Qualifikationen

• 1-2 years of progressive customer service experience.
• High school graduate or equivalent education.

Aufgaben

• Receives customer orders via mail, phone, and electronic contact.
• Assists with reviewing and coordinating customer service activities.
• Identifies customer issues that need to be escalated.

Kenntnisse

Customer Service

Communication

Ausbildung

High school graduate or equivalent

Tools

Microsoft Office

ERP (SAGE, SAP, Oracle)

Jobbeschreibung

Social network you want to login/join with:

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Client:

The Sherwin-Williams Company

Location:

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

77dfa68a5db2

Job Views:

1

Posted:

14.05.2025

Expiry Date:

28.06.2025

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Job Description:

ESSENTIAL JOB FUNCTIONS:

• Receives customer orders via incoming mail, telephone, and/or electronic contact regarding the organization’s products and/or services, enters and adjusts orders, resolves questions and complaints within span of control.
• Works to ensure all orders received are entered into the ERP by order cut-off time.
• Can handle basic level of complexity in orders (Domestic + Foreign (Export))
• Can follow and request amendments of work instructions
• Positive influence on the team and being responsible to arrange backup in case of holiday leave.
• Assists with reviewing and coordinating customer service activities pertaining to shipping, plant schedules, inventory levels, and sales activities by reviewing reports, orders, shipments, and other information as required or directed by management.
• Identifies customer issues that need to be escalated to management in a timely fashion.
• Develops and reviews correspondence and documentation as appropriate regarding interaction with customers and responds to questions and concerns.
• Builds relationships with internal departments to ensure best service to end customer is achieved.
• Performs other duties as assigned.

POSITION REQUIREMENTS

FORMAL EDUCATION :

• 1-2 years of progressive customer service experience.
• High school graduate or equivalent education and experience.

TECHNICAL/SKILL REQUIREMENTS :

• Resolving customer problems and concerns;
• Developing correspondence and communications;
• Working with other departments and divisions;
• Applying department policies and procedures;
• PC skills; ERP (SAGE and/or SAP and/or Oracle 11i and12, Analytics), Microsoft Office applications (Word, Excel,PowerPoint, Outlook); and other applications as required.
• Communicating with co-workers to provide and receive direction