Technical Support Engineer (m/w/d)

TN Germany; Essen; Hybrid; EUR 48.000 - 56.000; Vollzeit

Zusammenfassung

A leading company in the automotive sector is seeking a Technical Support Engineer in Essen. The role involves assisting retailers with technical queries, enhancing customer satisfaction, and working closely with engineering teams. Candidates should have strong English skills and experience in vehicle diagnostics. The position offers a hybrid working model and a competitive salary.

Leistungen

28 days annual leave

Flexible working environment

Diverse and welcoming team

Qualifikationen

• Experience in vehicle diagnostics.
• Good knowledge of automotive electronics.
• Completed training as a motor vehicle technician.

Aufgaben

• Support retailers to resolve technical concerns.
• Increase First Time Fix Rates and Customer Satisfaction.
• Work with Engineering to identify vehicle product concerns.

Kenntnisse

English

Automotive Electronics

Vehicle Diagnostics

Ausbildung

Training as a Motor Vehicle Technician

Jobbeschreibung

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Technical Support Engineer (m/w/d), Essen

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Client:

MSX International

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

f1935225992a

Job Views:

1

Posted:

16.05.2025

Expiry Date:

30.06.2025

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Job Description:

Technical Support Engineer (m/w/d)

Hybrid

Purpose of the position

As a Technical Support Engineer (m/w/d), you assist the retailer with the timely resolution of technical concerns. Your responsibilities include answering Technician queries when the retailer has been unable to resolve a customer concern via reference to normal data sources (literature, bulletins, etc.) and providing electronic and online support from diagnostic tools.

Duties and responsibilities

• Support retailers and NSCs to resolve technical concerns.
• Increase First Time Fix Rates and Customer Satisfaction with the objective of reducing Warranty Cost and Repeat Repairs.
• Carry out Support to dealer network on Hard to fix vehicles to improve concern fix rates.
• Work in close relationship with Engineering and Product Investigation teams to identify vehicle product concerns in quantifiable, and factual data.
• Answering technical queries primarily by electronic system but where appropriate also by telephone or WebEx session.
• Create electronic records to document contact details and diagnostic advice on client system.

Knowledge and skills

• Experience in vehicle diagnostics
• Good knowledge of automotive electronics, electric and/or hybrid vehicles
• Completed training as a motor vehicle technician or foreman
• Professional experience as a service consultant/service manager or workshop foreman
• Excellent English skills (English is the first language at this opportunity)
• Good knowledge of French/Dutch/German is advantageous
• Potential to progress within the company
• Annual gross salary of 48-56.000 EUR (depending on qualifications and experiences)
• 28 days annual leave per year (+ 3 days on top: Christmas, New Year's Eve, Rosenmontag)
• Flexible working environment with core hours
• Diverse and welcoming team
• The possibility of working for a renowned automobilemanufacturer

Working pattern and location

• 40 hours / week
• Indefinite contract
• Monday - Friday

About MSX

With over 5,000 employees based in more than 80 countries across the globe, our proven track record means that we now partner with almost every car manufacturer on the market, providing industry leading expertise that spans:

• Parts, Accessories & Service Performance
• Actionable Insights
• Diagnostics & Repair Enhancement
• Warranty and Repair Efficiency
• Technical Information
• Learning Solutions

The MSXI Purpose

To empower Movers and Makers to thrive in our ever-changing world

The MSXI Mission

Toharness our expertise in mobility, the creativity of our global teams,

and the power of technology, to craft tailored and innovative solutions

The MSXI Vision

To enhance every journey in the world of mobility

Please be advised that applications sent via email will not be considered. To ensure that your application will be reviewed by our team, send your CV by clicking the 'Apply' button above.

MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.