CSM - Customer Success Manager - German speaker

TN Germany; Berlin; Hybrid; EUR 45.000 - 75.000; Vollzeit

Zusammenfassung

Join an innovative company as a Customer Success Manager, where you'll engage with enterprise-level clients and drive their success through strategic insights and proactive support. In this role, you'll have the opportunity to shape marketing strategies, advocate for customer needs, and contribute to a collaborative scale-up environment. With a focus on work-life balance and a vibrant office culture, this position offers a unique chance to thrive in a dynamic and supportive setting. If you're passionate about customer success and looking to make a real impact, this is the perfect opportunity for you.

Leistungen

30 days of vacation

Fully paid Urban Sports Club M Membership

Budget for lunch and well-being activities

Home workspace support budget

Language learning with Babbel

Subsidized public transportation ticket

1 month fully paid second parent leave

Global company offsite trips

Modern office with gaming room

Free fruits & drinks

Qualifikationen

• 3+ years of experience in Customer Success Management or Digital Marketing.
• Strong understanding of customer needs and marketing strategies.

Aufgaben

• Establish and monitor KPIs to ensure client success.
• Advocate for customers and provide insights to the product team.

Kenntnisse

Customer-centric focus

Digital Marketing

Presentation skills

Communication skills in German

Communication skills in English

Data-driven decision making

Ausbildung

Bachelor's degree

Jobbeschreibung

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CSM - Customer Success Manager - German speaker, Berlin

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Client:

Location:

Berlin, Germany

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

Job Views:

2

Posted:

09.05.2025

Expiry Date:

23.06.2025

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Job Description:

Brevo is the leading and fast-growing Customer Relationship Management (CRM) suite designed to enable millions of organizations to connect with people using technology for their success. Our platform gives businesses a unified view of the entire customer journey, empowering them to grow with intuitive marketing and sales tools, including Marketing Automation, Email, SMS, WhatsApp, Chat, and much more. Today, more than 500,000 businesses across 180 countries, including Louis Vuitton, Carrefour, eBay, and Michelin, trust Brevo's reliable technology and 75+ integrations to deliver unparalleled customer experiences, reduce costs, and drive sales. Brevo reached €142M ARR in 2023 (40% growth year on year) and has close to 1,000 employees globally.

As a Customer Success Manager at Brevo, you'll engage in strategic discussions with our clients, provide expert product recommendations, and drive customer success by fostering deep, consultative relationships. You'll have the chance to work with a portfolio of enterprise-level customers, managing complex accounts and providing valuable product insights.

As a Customer Success Manager, you will:

• Establish critical goals and KPIs, and work closely with clients to ensure they achieve them.
• Proactively monitor your clients' KPIs to drive product adoption, deliver ongoing value, and prevent churn.
• Work closely with various departments to help your clients meet their objectives and maximize their success with Brevo.
• Shape Marketing Strategies: Contribute to your clients' marketing strategies and roadmaps, building and maintaining a trusted advisor relationship with them.
• Advocate for the Customer: Serve as the voice of the customer, providing valuable insights and feedback to the Brevo Product team.
• Track & Report on Progress: Drive regular cadence with customers to report on KPIs, share results, and provide actionable recommendations to internal stakeholders.
• Uncover Growth Opportunities: Identify and nurture development and growth opportunities within your portfolio to expand customer success.
• Build a Global Success Framework: Collaborate with the team to help develop and refine Brevo's global customer success framework.

What will contribute to your success:

• You have a Customer-centric focus
• At least 3 years of relevant work experience in CSM or Digital Marketing
• Strong ability to understand, manage and drive customers' needs and marketing strategy
• Proven track record of sustained target achievement
• Excellent presentation and communication skills in **German (Native level) and English (C1/C2)**
• Ability to drive issue resolution and work in collaboration with all departments (sales, product, care, finance, etc.)
• Proactive, autonomous, and efficient
• You are Data-driven and a Team Player

What we offer you:

• The chance to join an international and collaborative scale-up environment in a hyper-growth context
• 30 days of vacation
• Fully paid Urban Sports Club M Membership
• Budget to subsidize various expenses like Lunch, Internet and well-being activities
• Budget to support your workspace at home
• Language learning with Babbel app!
• Subsidized BVG ticket for public transportation
• Second parent leave: 1 month of fully paid leave
• Global company offsite and inter-office trips
• A modern and very cool Office with a dedicated gaming room for relaxation and fun!
• 2 Days Home Office
• Free fruits & drinks
• Pizza Wednesday, Monthly breakfast & many events and fun activities
• Social, green and rainbow alliance committees to take care of environmental and social matters
• and much more!

Brevo puts diversity and inclusion at the heart of its values. We examine all applications with treatment based on equal skills and applying the principles of non-discrimination.

Brevo values work-life balance and offers flexible working hours and remote work. Most of our teams will be working mostly remotely and others will follow a hybrid model depending on the nature of the job. This policy is based on a mutual understanding between the Head of, Managers, and Team Members.