AV/IT Engineer

Grammarly; Berlin; Vor Ort; EUR 40.000 - 70.000; Vollzeit

Zusammenfassung

An established industry player is seeking a tech-savvy IT Helpdesk Engineer to enhance IT operations in Berlin. In this dynamic role, you'll ensure seamless support for events and large meetings, manage vendor relationships, and oversee hardware and software resources. Your expertise will be crucial in delivering an exceptional user experience while fostering collaboration within a hybrid working model. Join a forward-thinking team that values professional growth and a connected culture, where your contributions will directly impact the success of our innovative initiatives.

Leistungen

Professional development opportunities

Wellness stipends

Mental health care

Flexible working hours

Support for home office setup

Defined time off

Employee resource groups

Celebration of accomplishments

Qualifikationen

• Bachelor's degree in IT or Computer Science is required.
• Experience in IT support and A/V equipment management is essential.

Aufgaben

• Provide first-level IT support and troubleshoot hardware/software issues.
• Manage events and large meetings, coordinating necessary resources.
• Maintain IT assets and support end users with AV technology.

Kenntnisse

Troubleshooting skills

Technical support

Event coordination

Customer service

Documentation skills

Ausbildung

Bachelor’s degree in Information Technology

Bachelor’s degree in Computer Science

Tools

AV equipment

macOS

Windows

ZOOM

Jobbeschreibung

Grammarly offers a dynamic hybrid working model for this role. This flexible approach gives team members the best of both worlds: plenty of focus time along with in-person collaboration that helps foster trust, innovation, and a strong team culture.

About Grammarly

Grammarly is the world’s leading AI writing assistance company trusted by over 40 million people and 50,000 organizations. From instantly creating a first draft to perfecting every message, Grammarly helps people at 96% of the Fortune 500 and teams at companies like Atlassian, Databricks, and Zoom get their point across—and get results—with best-in-class security practices that keep data private and protected. Founded in 2009, Grammarly is No. 14 on the Forbes Cloud 100, one of TIME’s 100 Most Influential Companies, one of Fast Company’s Most Innovative Companies in AI, and one of Inc.’s Best Workplaces.

The Opportunity

To achieve our ambitious goals, we're looking for an IT Helpdesk Engineer to join our team in Berlin to ensure smooth IT operations and support events and large meetings. As the go-to person for IT in the hub, you'll be responsible for coordinating vendor relationships, managing assets, and playing a key role in employee onboarding and offboarding, hardware and software support, AV equipment management, and event coordination. This office position requires a tech-savvy individual who is available 3-4 times a week and has strong technical skills and a passion for delivering a seamless user experience.

As an IT Helpdesk Engineer, you will be the primary point of contact for managing events and large meetings, with the ability to access additional resources as needed. Your responsibilities include coordinating on-site vendor relationships for A/V services and office network infrastructure while facilitating asset management and coordination within the hub. Your participation in the planning and design of future hub expansions across Europe will help ensure a consistent and seamless experience for all of our hubs.

Responsibilities

• Provide first-level IT support to team members, including troubleshooting hardware and software issues, resolving network connectivity problems, and assisting with AV equipment setup and configuration.
• Manage all events and large meetings, coordinating additional resources as necessary.
• Maintain and manage IT assets in our office, including computers, laptops, printers, and AV equipment.
• Provide hardware and software to existing team members and new hires.
• Support ZOOM rooms in person and remotely.
• Assist with installing, maintaining, and troubleshooting AV equipment, such as videoconferencing and sound systems.
• Manage and document AV inventory, ensuring all equipment is in good condition.
• Support end users with AV technology during meetings and presentations, ensuring a smooth and seamless experience.
• Work closely with vendors and service providers to coordinate equipment repairs and maintenance.
• Maintain accurate IT and AV support requests, resolutions, and equipment inventory records.
• Stay up-to-date with the newest IT and AV trends and technologies to recommend improvements and enhancements.

Qualifications

• Has a bachelor’s degree in Information Technology, Computer Science, or a related field.
• Has experience in IT support, A/V equipment management, and event coordination.
• Has a strong knowledge of macOS and Windows operating systems.
• Has excellent troubleshooting and problem-solving skills.
• Is driven to provide outstanding customer service and has excellent communication skills.
• Excited to work independently and as part of an international team.
• Detail-oriented and organized with strong documentation skills.
• Embodies our EAGER values—is ethical, adaptable, gritty, empathetic, and remarkable.
• Is inspired by our MOVE principles: move fast and learn faster; obsess about creating customer value; value impact over activity; and embrace healthy disagreement rooted in trust.

Support for you, professionally and personally

• Professional growth: We believe that autonomy and trust are key to empowering our team members to do their best, most innovative work in a way that aligns with their interests, talents, and well-being. We also support professional development and advancement with training, coaching, and regular feedback.
• A connected team: Grammarly builds a product that helps people connect, and we apply this mindset to our own team. Our remote-first hybrid model enables a highly collaborative culture supported by our EAGER (ethical, adaptable, gritty, empathetic, and remarkable) values. We work to foster belonging among team members in a variety of ways. This includes our employee resource groups, Grammarly Circles, which promote connection among those with shared identities including BIPOC and LGBTQIA+ team members, women, and parents. We also celebrate our colleagues and accomplishments with global, local, and team-specific programs.
• Comprehensive benefits for candidates based in Germany: Grammarly offers all team members competitive pay along with a benefits package encompassing life care (including mental health care and risk benefits) and ample and defined time off. We also offer support to set up a home office, wellness and pet care stipends, learning and development opportunities, and more.

We encourage you to apply

At Grammarly, we value our differences, and we encourage all to apply. Grammarly is an equal-opportunity company. We do not discriminate on the basis of race or ethnic origin, religion or belief, gender, disability, sexual identity, or age.