Technical Support Engineer, Amazon Robotics (m / w / d) - Amazon Development Center Germany GmbH

Amazon Development Center Germany GmbH; Stuttgart; Vor Ort; EUR 45.000 - 75.000; Vollzeit

Zusammenfassung

An established industry player is seeking a talented Technical Support Engineer to enhance system efficiencies using cutting-edge technologies. This role involves troubleshooting, managing network systems, and working collaboratively with international teams to innovate robotic fulfillment solutions. The ideal candidate will thrive in a dynamic environment, showcasing strong technical and customer-facing skills while contributing to the continuous improvement of IT solutions. If you are passionate about technology and enjoy solving complex problems, this opportunity is perfect for you.

Qualifikationen

• 2+ years of troubleshooting in a multi-user high availability environment.
• Experience managing network systems (DNS, DHCP, TCP/IP).

Aufgaben

• Manage large scale technical projects with high attention to detail.
• Support and proactive maintenance of Windows, Mac or Linux Operating systems.

Kenntnisse

Troubleshooting

Network Engineering

Customer-facing Skills

Root Cause Analysis

Technical Documentation

Ausbildung

Bachelor's degree or equivalent work experience

Tools

Windows

Linux

macOS

AWS

Python

Jobbeschreibung

Über uns
Are you inspired by invention? Is problem solving through teamwork in your DNA? We apply advances in robotics and software to solve real-world problems that delight our customers' experiences in ways we can't even imagine yet. Amazon Robotics is the global front runner of robotics innovation. Our diverse team of engineers come from all over the world to design, test and build our dynamic fleet of robots and mechatronic systems.
Current advancements are underway in robotic movement and mobility, artificial intelligence and machine learning, manipulation, simulation, robotic management software, predictive data, and much more.
Amazon Robotics is seeking a talented and self-motivated Technical Support Engineer to work with the Advanced Robotics team to improve overall system efficiencies through the use of advanced technologies. The ideal candidate is excited to learn new things and willing to work through the details to get things done.
We are seeking candidates who possess a blend of technical and customer-facing skills to successfully support the Amazon Robotic Fulfillment Systems solution. This job will require a unique combination of flexibility, troubleshooting, creativity, people management skills and drive.
As part of this highly visible team, candidates have the opportunity to work cross-functionally with multiple international teams within Amazon to contribute to the continuous innovation of the Robotic Fulfillment System.
A successful candidate will have a consulting aptitude, ownership, incredible attention-to-detail, a passion and love for software and operational troubleshooting, customer-facing skills, and a desire to work within a group at the center of Amazon's Robotic Fulfillment System operations.

Key job responsibilities

1. Support and foster a culture of inclusion
2. Manage large scale technical projects with high attention to detail
3. Maintain and/or create policies, procedures and processes when needed
4. Proactively identify opportunities for long term and repeatable solutions
5. Participate in hiring, training, and development of others
6. Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments
7. Support and proactive maintenance of Windows, Mac or Linux Operating systems
8. Responsible for on-call duties in a rotation with other team members
9. Frequently document known solutions in the form of knowledge base articles
10. Interact with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions

Grundqualifikationen

• Bachelor's degree or equivalent work experience
• 2+ years of troubleshooting in a multi-user high availability environment
• Experience managing network systems (DNS, DHCP, SSL, OSI Model, TCP/IP)
• 2+ years of PC repair, troubleshooting, deployment and liquidation experience
• Experience managing and supporting Windows, Linux, and macOS environments
• Ownership and drive in Root Cause Analysis (RCA) on complex issues
• Proven experience supporting major or critical applications and systems

Bevorzugte Qualifikationen

• Ability to discuss complex technical issues with stakeholders and leadership
• Understanding of AWS or other cloud technologies
• Experience with change management processes
• Unix / Python Shell Scripting skills
• Experience in fulfillment or logistics environments
• Hardware and solutions troubleshooting experience
• Knowledge of networking and IT management

Amazon is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for all employees. If you need workplace accommodations during the application or onboarding process, please visit our support page for more information.
Technical Support Engineer • Stuttgart, DE