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Head of E-Commerce (m/f/d)
Stuttgart, Germany | Marketing | Full-time
About Us
AnyDesk was founded under the belief that software technology and global connectivity can be a means to improve the way society functions. Today, AnyDesk builds a platform technology to reinvent the internet.
Join us in shaping the future of software technology!
What we are looking for:
To help us on our mission, we are looking for a talented and highly ambitious Head of E-Commerce to lead and manage the rapidly growing e-commerce business within our SaaS company. The ideal candidate will have a strong background in data analysis, a proven track record in revenue optimization, and a deep understanding of online sales processes. As the Head of E-Commerce, you will play a pivotal role in driving revenue growth, optimizing sales strategies, and ensuring seamless operations on a global scale.
- Leverage data analytics to identify sales trends, customer behaviour, and revenue opportunities.
- Collaborate with cross-functional teams to develop and refine sales strategies based on data insights.
- Monitor performance indicators (KPIs) to assess the effectiveness of sales initiatives and adjust strategies accordingly.
- Lead efforts to maximize revenue through strategies, upselling/cross-selling, and subscription model enhancements.
- Implement A/B testing methodologies to refine sales processes and increase conversion rates.
- Work closely with marketing teams to align sales efforts with lead generation activities.
- Establish comprehensive sales tracking mechanisms to monitor individual and team performance.
- Generate regular reports on sales metrics, conversion rates, and revenue projections.
- Identify areas for improvement and implement actionable recommendations to drive sales growth.
- Develop and execute sales plans that align with company goals and market demands.
- Collaborate with regional teams to adapt sales strategies for different markets and customer segments.
- Drive the implementation of strategic initiatives to penetrate new markets and expand customer base.
- Lead and mentor a team of sales operations professionals, ensuring their continuous growth and development.
- Foster a collaborative and results-driven environment that encourages innovation and excellence.
- Conduct performance evaluations, provide feedback, and identify training needs.
- Oversee online sales operations across international markets, addressing cultural nuances and regional preferences.
- Ensure compliance with local regulations and adapt sales strategies accordingly.
- Collaborate with local teams to gather market insights and adjust global strategies as needed.
- Remain level-headed and calm under pressure, particularly during high-demand periods or unexpected challenges.
- Develop contingency plans to address potential disruptions to sales operations.
Basic Qualifications:
- Very strong ability to listen attentively, apply logic and reason, follow-through, can-do attitude, and exceptional communication skills both written and verbal
- Several years of experience working in positions responsible for analysing data to make strategic financial decisions for an organization, with some years in a leadership role.
- Proven track record of driving revenue growth and optimizing sales processes in a SaaS or technology-driven environment.
- Exceptional data analysis skills, with a deep understanding of analytics tools and methodologies.
- Strong programmatic thinking, with the ability to design and execute A/B tests and experiments.
- Excellent communication skills to effectively collaborate with cross-functional teams and global stakeholders.
- Demonstrated ability to thrive in a fast-paced, dynamic environment while maintaining a high level of attention to detail.
- Strategic mindset with the capability to develop and execute sales plans that align with company objectives.
- Proficiency in using CRM systems and sales analytics tools.
- Ability to adapt to changing circumstances, make decisions under pressure, and lead through uncertainty.
Preferred Skills and Experience:
- Prior experience managing remote teams and navigating international markets
- A leader who excels in coaching and developing team members, fostering an environment of growth, innovation, and high performance.
- Must maintain a supportive and polite demeanor, balancing confidence with respect in all business interactions
- Understanding of broad company strategies, enhanced by knowledge of historical trends and practices within the SaaS industry.
- Experience navigating international markets and capable of managing relationships across diverse cultural backgrounds.
What we offer:
- Centrally located office in Stuttgart
- Flexible working hours with the option of remote work
- 30 vacation days/year in a full-time position
- Free drinks and weekly team lunch
- Personal and professional development potentialities and room for creative ideas
- An international team