Customer Service Representative (m/w/d) 40 % Home-Office – DIREKTVERMITTLUNG*IP

TN Germany; Wiesbaden; Hybrid; EUR 50.000 - 58.000; Vollzeit

Zusammenfassung

A leading company in Wiesbaden is seeking a Customer Service Representative (m/w/d) who will manage order processing and customer coordination. The role offers a salary between €50,000 and €58,000 per year, with the option for home office two days a week. The ideal candidate will have strong negotiation skills and fluency in German and English.

Leistungen

30 days of vacation

Tailored training options

Team events

Jobrad

Fitness programs

Subsidies for company pension schemes

Asset-building benefits

Qualifikationen

• At least 2 years of professional experience in customer service/order processing.
• Successfully completed commercial training.

Aufgaben

• Independent order processing including order entry in the ERP system.
• Ensuring continuous product availability through proactive inventory planning.
• Regular coordination with customers regarding delivery options.

Kenntnisse

Customer Orientation

Negotiation Skills

Fluent German

Good English

Ausbildung

Commercial Training

Tools

MS Office

CRM Software

SAP

Jobbeschreibung

Job Description:

Customer Service Representative (m/w/d) 40 % Home-Office – DIREKTVERMITTLUNG

Our Offerings:

• Comprehensive and professional support throughout the application process as part of our applicant pool
• Connecting you with attractive clients as potential new employers
• Our client offers:
• Salary range: 50,000 to 58,000 € per year (depending on experience)
• Home office: 2 days per week
• 30 days of vacation
• Benefits include: tailored training options, team events, Jobrad, fitness programs, subsidies for company pension schemes and asset-building benefits, etc.

Your Responsibilities:

• Independent order processing including order entry in the ERP system, monitoring deadlines, coordinating with production planning, logistics, and invoicing
• Ensuring continuous product availability for defined customers through proactive inventory planning and management based on agreed call-off quantities and delivery conditions
• Regular coordination with customers regarding delivery options, production capacities, and campaign planning to ensure smooth operations
• System-supported recording, analysis, and processing of logistics- and service-related complaints in collaboration with relevant departments
• Preparation, review, and posting of sales-related billing documents

Our Requirements:

• Successfully completed commercial training, e.g., industrial clerk, wholesale and foreign trade clerk, logistics services clerk – or comparable
• At least 2 years of professional experience in customer service/order processing
• Good knowledge of MS Office and CRM software, ideally SAP (SD)
• Fluent German (C2) and good English skills (at least B2) spoken and written
• Strong customer orientation and enjoyment of service
• Negotiation skills and a high willingness to take responsibility