Customer Support Engineer Audio Infrastructure (m/f/x)

Lawo; Rastatt; Vor Ort; EUR 45.000 - 65.000; Vollzeit

Zusammenfassung

Lawo, a leader in audio and video solutions, is seeking a Customer Support Engineer for their team in Rastatt, Germany. This role involves troubleshooting audio infrastructure solutions, providing technical support, and engaging with advanced broadcasting products. Ideal candidates will have a degree in audio or network engineering and experience in the broadcast industry, with excellent communication skills and a customer-oriented approach.

Leistungen

Flexible working hours

Home office options

Company pension scheme

Language courses

Employee events

Qualifikationen

• Degree in audio/network engineering or relevant experience.
• Experience in the broadcast industry is advantageous.
• Proactive, structured, and reliable work approach.

Aufgaben

• Troubleshoot and manage incidents for audio infrastructure solutions.
• Support customers with technical expertise and operational workflows.
• Engage with products and conduct system updates and health checks.

Kenntnisse

Technical support

Incident management

Communication skills

Customer-oriented

Ausbildung

Degree in audio and/or network engineering

Comparable technical education

Tools

Broadcast products

Media Networks

Jobbeschreibung

Lawo, based in Rastatt, Germany, is an innovative, leading supplier of professional audio, video, and control solutions to the worldwide broadcast market. We develop and manufacture our products in Germany and support them with a global Customer Support Team.

GROW WITH US! To strengthen our team, we have an immediate opening for a Customer Support Engineer Audio Infrastructure (m/f/x).

Your Key Responsibilities

• Troubleshoot and perform incident management for audio infrastructure solutions globally, utilizing network- and IT-based technologies and broadcast products.
• Work in an agile team environment within our Professional Service Group, focusing on technical support, project deployment assistance, and participating in our 24/7 support hotline (rota).
• Support external customers and internal stakeholders with technical expertise, operational workflows, application, and system knowledge to ensure customer success.
• Engage with state-of-the-art products and stay updated with technological advancements in a rapidly evolving company.
• Analyze systems, perform system updates, and conduct health checks remotely and on-site as part of your duties.

Your Profile

• Degree in audio and/or network engineering, a comparable technical education, or professional experience; preferably with expertise in broadcasting and IT technology.
• Experience in the broadcast industry and knowledge of Media Networks, especially radio audio infrastructure and media network integration, is advantageous.
• Experience with Lawo products, particularly radio consoles and related audio devices, is beneficial.
• Proactive, independent, structured, and reliable work approach.
• Customer-oriented with excellent communication skills in English (spoken and written); willingness to travel domestically and internationally.

Our Offer

• Motivated international team environment.
• Flexible working hours and home office options.
• Attractive salary with benefits.
• Company pension scheme.
• Language courses and training opportunities.
• Diverse daily catering options.
• Sun terrace for breaks.
• Employee events, foosball table, band rehearsal room, E-bike leasing, and more.