Customer Success Manager

Bluebird Recruitment; Deutschland; Remote; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A seed-stage company in Germany seeks a Customer Success Manager to drive customer onboarding and success for their AI-powered supply chain platform. The role offers significant growth potential, including a future move to a CS Director position as the company scales. Candidates should have at least 3 years of B2B SaaS experience, with a strong entrepreneurial mindset being a plus.

Leistungen

30 days holiday

Flexible working models

Pension contribution options

Qualifikationen

• 3 years as a Customer Success Manager in B2B SaaS.
• Experience in the machinery industry is a plus.

Aufgaben

• Full CSM ownership focusing on machinery companies.
• Leading onboarding, building customer trust, and managing projects.
• Building the CSM function and customer success processes.

Kenntnisse

Bidding

Business Solutions

Business Operations

Business Sales

Corporate Marketing

Jobbeschreibung

Location : Remote in Germany (preferably South). Onboarding in Stuttgart.

WFH policy : Remote

Industry : Manufacturing Tech / AI

Product : AI-powered spare parts identification and supply chain optimisation platform for OEM machinery companies

Size and functions of local team :

1. Collaboration with sales and product teams
2. Full CSM ownership focusing on machinery companies (Mittelstand & enterprise)
3. Primary stakeholders : Heads of AfterSales Service and Spare Parts
4. Customer visits : up to 4 / month, potentially 1 full travel week
5. Leading onboarding, building customer trust, and managing projects
6. Handover from sales, onboarding, data gathering, coordinating in Synthavo, presenting results
7. Building the CSM function and customer success processes

Unique about the company :

• Seed-stage company with $500K ARR and proven product-market fit ready to scale
• First mover in the market leveraging AI for long-term data value in supply chain optimisation
• High-growth potential positioning for unicorn / IPO success
• Founder-led entrepreneurial culture with deep industry expertise
• Direct impact on GTM strategy and company growth

Growth perspective :

• Potential to move into CS Director role as the company expands, including US expansion

Must haves :

• 3 years as a CSM in B2B SaaS

Nice to haves :

• Entrepreneurial mindset, comfortable in a startup environment
• Experience in the machinery industry

Salary range & secondary benefits :

• 80K OTE (variable linked to ARR 10%)
• 30 days holiday, flexible working models
• Pension contribution options

Hiring process :

1. Intro call with People & Talent team
2. Interview with Alex (COO & Cofounder)
3. Case study interview
4. Offer

How to introduce a candidate :

Via intro channel, tag Alexander for CSM. If accepted, share Alexander's Calendly: https://calendly.com/alexanderillgsynthavo/synthavomeeting

Required Experience :

Manager

Key Skills :

Bidding, Business Solutions, ABAP, Business Operations, Business Sales, Corporate Marketing