Hollister - Key Lead, Dreilander Galerie

TN Germany; Weil am Rhein; Vor Ort; EUR 25.000 - 35.000; Vollzeit

Zusammenfassung

A leading company in the retail sector seeks a Key Lead to enhance in-store customer experiences and supervise Brand Reps. This role involves driving performance through effective team management and operational excellence, requiring a strong focus on customer service and retail experience. The ideal candidate will possess fluency in English and German, alongside a passion for fashion and retail.

Leistungen

Quarterly sales incentives

Merchandise discounts

Flexible schedules

Career advancement opportunities

Training

Supportive team environment

Qualifikationen

• Fluent in English & German (CEFR B2).
• At least 1 year of retail experience preferred.

Aufgaben

• Ensure quality in-store experience and act as Floor Supervisor.
• Drive store performance through customer experience and sales achievement.
• Manage opening and closing routines.

Kenntnisse

Customer focus

Communication

Interpersonal skills

Fashion trend knowledge

Adaptability

Ausbildung

High School Diploma or G.E.D.

Jobbeschreibung

Job Description

The Key Lead is responsible for ensuring all customers receive a quality in-store experience. They act as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates, and ensuring store operations run effectively. As part of the store leadership team, they drive store performance through customer experience and team achievement of daily sales.

What You’ll Do

• Opening and closing routines
• Product knowledge and brand awareness
• Business understanding and proactive thinking
• Attention to detail
• Register/Point of Sales use
• Asset protection
• Visual displays
• System skills
• Work schedule requirements

Availability

The schedule varies weekly but requires at least 25 hours per week, including availability on weekends and certain holidays. During peak times, hours may increase to support business needs.

Qualifications

• High School Diploma or G.E.D. preferred
• At least 1 year of retail experience preferred
• No supervisory or management experience required
• Fluent in English & German (CEFR B2)

Skills and Attributes

• Customer focus, communication, and interpersonal skills
• Fashion trend knowledge
• Outgoing, assertiveness, adaptability, stress tolerance
• Poise, ambition, multi-tasking, applied learning
• Promoting diversity and inclusion, work ethic, omni-channel services

Additional Information

Benefits include quarterly sales incentives, merchandise discounts, flexible schedules, career advancement opportunities, training, and a supportive team environment. Requirements include fluency in English and German, retail experience, and strong interpersonal skills.