IT Support Engineer (m/w/d)

TN Germany; Deutschland; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

Join a leading IT support team in Germany, providing on-site assistance to a global tech giant. You'll troubleshoot hardware and software issues, manage service requests, and ensure desktop configurations are up to date. With a focus on continuous learning, this role offers various benefits including healthcare and access to training resources. Ideal for those with strong German and English skills and a passion for IT support.

Leistungen

Social Security Contribution

Pension

Sick leave

Healthcare

Access to Perkbox

Accident Insurance

Unlimited access to learning resources

25 days of annual leave

Qualifikationen

• 2+ years of IT infrastructure support experience.
• Proficient in German and English (minimum B2).

Aufgaben

• Providing hardware and software support on desktop devices.
• Responding to incidents and managing service requests.
• Desk-side support and PC break/fix including Windows O/S management.

Kenntnisse

German

English

Windows O/S

Microsoft Office 365

Network protocols

Wireless networking

Active Directory

Jobbeschreibung

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You will be part of our European deskside IT support team, supporting our global tech giant customer on-site users. We troubleshoot hardware, software, and connectivity issues for our aerospace, control systems, and automotive divisions within our customers.

What are you going to do?

1. Providing standard and approved hardware and software support and maintenance on desktop devices.
2. Responding to incidents and end-user service requests and managing them to a successful resolution.
3. Ticket handling based on customer requirements.
4. Providing hard and soft break-fix services for hardware and software equipment across the site.
5. Desk-side support and PC break/fix including basic management of Windows O/S.
6. Support, management, and maintenance of desktop configuration and installation, including patch updates and hardware replacements.
7. Review security profiles and antivirus software on all desktop devices and take appropriate action if security requirements are not met.
8. Working on-site in Lotte from Monday to Friday, from 9 am to 5 pm.

28th April, 2025

You will be part of our European deskside IT support team, supporting our global tech giant customer on-site users. We troubleshoot hardware, software, and connectivity issues for our aerospace, control systems, and automotive divisions within our customers.

What are you going to do?

1. Providing standard and approved hardware and software support and maintenance on desktop devices.
2. Responding to incidents and end-user service requests and managing them to a successful resolution.
3. Ticket handling based on customer requirements.
4. Providing hard and soft break-fix services for hardware and software equipment across the site.
5. Desk-side support and PC break/fix including basic management of Windows O/S.
6. Support, management, and maintenance of desktop configuration and installation, including patch updates and hardware replacements.
7. Review security profiles and antivirus software on all desktop devices and take appropriate action if security requirements are not met.
8. Working on-site in Lotte from Monday to Friday, from 9 am to 5 pm.

What will you bring to ESP?

• 2+ years of experience providing IT infrastructure support, including hardware, software, and operating system troubleshooting
• Proficient German and English (minimum B2)
• Good command of Windows O/S
• Microsoft Office 365 troubleshooting experience
• Understanding of network protocols, server hardware, and configurations
• Wireless networking knowledge
• Experience with Active Directory
• Advantage: basic knowledge of LAN-WAN setups and concepts

Salary entitlement:

Our salaries are negotiable and range based on your experience and technical expertise. Once we have assessed your experience and expectations we can confirm the salary.

Benefits:

• Social Security Contribution – 19.6% for employee (total is 39.2%)
• Pension 18.6% (split evenly 9.3% employee and employer)
• Sick leave: 70% of salary
• Healthcare
• Access to Perkbox voucher-based platform
• Accident Insurance
• Unlimited access to free learning and development resources, including courses and certifications like CompTIA A+, ITIL, CCNA Cisco modules, Microsoft Office 365, AWS Cloud Practitioner, DevOps to Cloud Architect, and more.
• 25 days of annual leave

About us:

ESP Global Services has been providing customized IT support solutions worldwide for over 30 years. We offer on-site support, service desk coordination, and project delivery tailored to customer needs.

Why join us?

You will enhance your skills in diagnosing and fixing hardware and software issues, working with various end users and environments. We value continuous learning and development, empowering our team members.

Join a team committed to excellence—our ISO 9001 certification reflects our dedication to quality and customer service.

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