Head of Global Service (w/m/d)

TN Germany; Wedel; Vor Ort; EUR 80.000 - 100.000; Vollzeit

Zusammenfassung

A leading company in optical metrology seeks a seasoned professional to manage global service activities across Europe, APAC, and North America. The role involves establishing service as a business model and improving service delivery processes. Candidates should have extensive experience in technical service environments and strong communication skills.

Qualifikationen

• Over ten years of experience in service delivery in a technical environment.
• Ability to communicate effectively with both technical and non-technical colleagues.

Aufgaben

• Manage and develop global service activities for optical metrology.
• Establish service as a business model focusing on lifecycle management.
• Drive the implementation of efficient processes within the service team.

Kenntnisse

Communication

Cost Management

Budget Setting

Resource Forecasting

Revenue Generation

Ausbildung

Technical or Business Administration Degree

Jobbeschreibung

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• Responsibility for managing and developing the delivery of global service activities (such as installations, spare parts packages, repairs) for our optical metrology business in Europe, APAC and North America as part of the Strategic Business Unit’s global leadership team
• Establishing service as a business model with clear focus on lifecycle management and revenue growth (e.g. closing service contracts for predictive maintenance and calibration activities)
• Management and active development of global teams for customer interaction, field service and remote support
• Driving the implementation of efficient processes within the service team and with cross-functional interfaces
• Ensure that major incident reviews are conducted to keep stakeholders informed and serve as the basis for ongoing service improvement
• Standardizing service training material, tool kits, technical documentation and status tracking globally
• Ten years or more experience of service delivery in a technical environment (such as mechanical engineering)
• Technical or business administration degree
• Excellent verbal and written communication skills
• The ability to communicate effectively with technical and non-technical colleagues at all levels in the organisation
• A keen understanding of financial metrics inclusive of cost management, budget setting, resource forecasting and revenue generation