Customer Service Representative English / Dutch / French (M / F)

SOFITEX TALENT RECRUITMENT; Ralingen; Vor Ort; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

A leading company in Luxembourg-Strassen is seeking a dedicated Account Manager to oversee customer orders and ensure satisfaction. The ideal candidate will have a Bachelor's degree, experience in a similar role, and fluency in Dutch, English, and French. This position offers a temporary contract leading to a permanent role, with a competitive salary based on experience.

Qualifikationen

• 2 years of experience in a similar position.
• Fluent in Dutch, English, and French.

Aufgaben

• Follow up orders from quotation to payment.
• Manage customer expectations regarding lead times.
• Coordinate and monitor order fulfillment.

Kenntnisse

Customer-oriented

Communication

Problem Solving

Ausbildung

Bachelor's Degree

Tools

ERP Systems

CRM Systems

Windows

Jobbeschreibung

Mission

For one of our clients, an industrial company located in Luxembourg-Strassen, Sofitex Talent is currently looking for a

• Follow up orders from quotation to payment in a timely and efficient manner, for all customers
• Raise orders and process invoices for machine projects / staged payment deliveries.
• Handle contract setup / updates, liaise with legal / management / commercial departments.
• Monitor call-offs, stock orders, allocations, and consignment stock.
• Set up / update / communicate price lists & pricing structures to customers.
• Follow all procedures related to discounts / rebates contracts.
• Manage customers’ expectations regarding lead times and proactively chase backorder items.
• Address customer queries (late deliveries, faulty goods, stock discrepancies, etc.).
• Provide customers with datasheets, account creation, etc., upon request.
• Pass on inquiries beyond their scope to internal sales / external sales / project sales, etc.
• Follow MR (material return) processes for defective or wrong deliveries.
• Raise credit notes for material returns / price discrepancies.
• Coordinate and monitor order fulfillment (logistics, production, finance, etc.).
• Set up new accounts / send customer credit application forms.
• Take full responsibility for certain designated accounts.
• Monitor the completion of customer questionnaires.

Profile

Ideally, a bachelor's degree with 2 years of experience in a similar position.

Fluent in Dutch, English, and French is mandatory.

Customer-oriented, resilient, with a professional phone manner.

Autonomous, organized, motivated, and team-oriented.

Ability to work under pressure and meet tight deadlines.

Experience with ERP and CRM systems.

Excellent internal & external communication skills.

Good knowledge of and competency with Windows environment.

Interest in technical equipment.

Ability to solve problems.

This is a temporary contract leading to a permanent position (CDI), starting ASAP.

Salary: Depending on profile and experience (€3300-€4000 gross).