English (UK) Customer Care & Fashion Advisor (f/m/d) - Múnich

TN Germany; Hannover; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

A leading global digital luxury shopping platform is seeking a Customer Care & Fashion Advisor to support their international clients. The role involves providing top-tier customer service, responding to inquiries, and collaborating with various departments. The ideal candidate will have native proficiency in English and experience in customer care.

Leistungen

Up to 32 days of holiday

Mobile office options

Language and e-learning courses

Company pension scheme

Discounted memberships for sports platforms and gyms

Travel card discounts

Support for mental health and well-being

Qualifikationen

• Native proficiency in US or UK English.
• Experience in customer care or service-oriented industry.

Aufgaben

• Provide advisory and support services for international premium clients.
• Respond to customer inquiries via phone and email.
• Deliver top-tier customer service with strong understanding of e-commerce.

Kenntnisse

Customer Care

Attention to Detail

Teamwork

Organizational Skills

Jobbeschreibung

Social network you want to login/join with:

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Client:

Mytheresa

Location:

Hanover, Germany

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

798fb72fe7

Job Views:

1

Posted:

16.05.2025

Expiry Date:

30.06.2025

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Job Description:

To support our Customer Care team, we are seeking a Customer Care & Fashion Advisor – UK English (f/m/d) based in our Munich office.

WHAT YOU WILL DO

• Provide advisory and support services for our international premium clients regarding the order process
• Respond to customer inquiries via phone and email
• Deliver top-tier customer service with a strong understanding of e-commerce
• Continuously improve internal processes
• Collaborate closely with Payment, Warehouse, and Shipping departments

WHO YOU ARE

• Native proficiency in US or UK English (verbal and written); additional languages are a plus
• Experience in customer care or a service-oriented industry
• Attention to detail when handling customer data
• Flexibility, teamwork, and ability to work under pressure
• Proactive with strong organizational and time management skills

WHAT WE OFFER

• Up to 32 days of holiday, depending on tenure, starting at 28 days
• Mobile office options, including abroad where feasible
• Language and e-learning courses
• Company pension scheme
• Discounted memberships for sports platforms and gyms
• Travel card discounts and shuttle services
• Support for mental health and well-being, including work-family balance

WHO WE ARE

Mytheresa is a leading global digital luxury shopping platform, focusing on high-end shoppers, exclusive products, advanced technology, and high-quality service.

Since January 2021, we are listed on the New York Stock Exchange, with over 1,200 employees from more than 70 countries dedicated to providing the best shopping experience.

We value diversity and inclusion, prioritizing your expertise and motivation. Our hiring process is fast and equitable.