IT Service Manager (m / f / d)

METRO LOGISTICS; Düsseldorf; Vor Ort; EUR 50.000 - 80.000; Vollzeit

Zusammenfassung

An established industry player is seeking an IT Service Manager to lead the Application Managed Service within a transformative digital program. This role involves coordinating SAP S/4HANA implementations, enhancing service delivery processes, and collaborating with diverse stakeholders. Join a forward-thinking team that values work-life balance and offers comprehensive training opportunities. With a commitment to sustainability and growth, this position is perfect for those eager to contribute to impactful projects while enjoying a supportive work environment.

Leistungen

30 days of vacation

Home office options

Health programs

Free fitness studio

Employee events

Free parking with charging facilities

Varied canteen meals

Store discounts

Qualifikationen

• 3+ years of experience in SAP Application Management Service and project management.
• Strong analytical skills and proficiency in Microsoft Office required.

Aufgaben

• Coordinate the Application Managed Service for SAP S/4HANA Implementation.
• Manage and improve incident and problem management framework.

Kenntnisse

SAP Application Management Service

Demand Management

Release Management

Analytical Skills

Communication Skills

Microsoft Office

JIRA

Confluence

Ausbildung

Graduation in IT or Business

Tools

JIRA

Confluence

Jobbeschreibung

As a leading international food wholesaler, we at METRO are specialized in catering to the needs of hotels, restaurants, caterers (HoReCa), independent merchants (Traders), and more. With approximately 15 million customers worldwide, our unique multichannel mix offers the flexibility of purchasing goods in-store or via our digitally connected Food Service Distribution (FSD) delivery. In addition, we are continuously expanding our international online marketplace, METRO MARKETS, to meet the needs of our professional customers. We furthermore take pride in our commitment to sustainability which is considered in all our actions and being listed in various sustainability indices and rankings for years is proof of our dedication (e.g., MSCI, CDP). With our business operations spanning 32 countries, over 90,000 employees worldwide, and generating sales of around €30 billion in the fiscal year 2022/23, we are determined to continue our journey to growth.

At METRO, we have set ourselves ambitious goals with our “sCore” growth strategy, closely accompanied by our Fundamentals. These shared values provide us with rules of conduct that are binding for everyone at METRO, in all countries and companies. Our commitment to wholesale is at the forefront of our mission, and we are constantly striving to improve. With our ONE METRO spirit, everyone stands together, bringing curiosity, determination, courage, drive, commitment, and trust. Find out more about METRO at

Job Description

METRO has a dynamic opportunity for an IT Service Manager to coordinate the Application Managed Service within our digital transformation program “LUCA”. The IT Service Manager is responsible for the application service desk and demand management of the LUCA program (SAP S/4HANA run and deployment). The IT Service Manager will cooperate closely with the Product Managers of the LUCA Template and the service desk vendors (internal and external).

Tasks & Responsibilities

1. Be a valuable member of our international, open, and dynamic team
2. Contribute to our group-wide digital finance transformation in the project’s backbone
3. Coordinate the Application Managed Service for our SAP S/4HANA Implementation (LUCA)
4. Responsible for and improve the incident and problem management framework for LUCA
5. Collaborate closely with and guide the different Template Product Managers, the internal and external vendors of the LUCA service desk, and the Template customers (local user representatives)
6. Manage and improve the requirement management framework (continuous template improvement) for LUCA
7. Monitor and enhance existing IT service delivery processes, KPIs, and reporting
8. Orchestrate stakeholder management to ensure compliant template governance, customer-oriented service delivery, and efficient template improvement processes

Qualifications

1. Graduation in IT or business with IT affinity or equivalent professional experience
2. Minimum 3 years of experience in SAP Application Management Service, demand, and release management. Good knowledge of large-scale IT projects and solutions. SAP implementation experience is an advantage.
3. Independent working style and structured thinking
4. Extroverted and engaging personality
5. Good communication, presentation, and organizational skills
6. High level of team and service orientation
7. Strong analytical skills, openness to learn and grow
8. High interest and affinity for digital tools. Proficiency in Microsoft Office is required. Experience with JIRA & Confluence or similar tools is advantageous.
9. Experience in similar roles and IT Service Management is a plus
10. Living and working experience in Europe, preferably in a European-based company
11. English proficiency - advanced (verbal and written)

Additional Information

Join a fast-growing international team with significant scaling ambitions across multiple markets. Benefits include:

• Work-Life Balance: Trusted working hours, 30 days of vacation, and home office options
• Further training: Comprehensive training offerings and an annual training budget
• Well-being: Health programs, free fitness studio, and employee events
• Comfort: Good public transport, free parking with charging facilities, varied canteen meals, and store discounts