Guest Relations Specialist [German-speaking] (m/f/d)

TN Germany; Berlin; Vor Ort; EUR 35.000 - 55.000; Vollzeit

Zusammenfassung

Join an innovative company as a Guest Relations Specialist, where your passion for travel and commitment to exceptional guest experiences will shine. This role offers the chance to work with an international team, delivering first-class customer service and contributing to projects that enhance guest satisfaction. You'll have the opportunity to grow and take on more responsibilities, all while being part of a dynamic environment that values your input and encourages personal development. If you're ready to make a difference in the hospitality industry, this is the perfect opportunity for you.

Leistungen

Competitive compensation package

Visa sponsorship

Relocation assistance

27 paid vacation days

Language courses

Internal workshops

Corporate benefits

Psychological support

Sports clubs

Mentorship programs

Qualifikationen

• Strong writing and speaking skills in German and English.
• Empathetic person with strong communication and interpersonal skills.

Aufgaben

• Provide outstanding guest experiences across Email, WhatsApp, and Chat.
• Resolve issues in a timely manner and improve day-to-day work.

Kenntnisse

German language proficiency

English language proficiency

Customer service skills

Communication skills

Interpersonal skills

Problem-solving skills

Empathy

Adaptability

Jobbeschreibung

Social network you want to login/join with:

Guest Relations Specialist [German-speaking] (m/f/d), Berlin

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Client:

HomeToGo

Location:

Berlin, Germany

Job Category:

Hospitality

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EU work permit required:

Yes

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Job Reference:

565ed41e0375

Job Views:

1

Posted:

09.05.2025

Expiry Date:

23.06.2025

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Job Description:

Explore a new world of possibilities

At HomeToGo, we’re on a mission to make incredible accommodation easily accessible for everyone. Our team is united by a passion for travel, driven by innovation and impact, and guided by open-minded leaders at every level. Our commitment to recognizing and empowering exceptional talent is the foundation of our growth. An amazing journey of opportunity with an international team lies ahead - join us!

Your future contribution

As HomeToGo’s Guest Relations Specialist, you will be the human connection to our product and deliver effective solutions that satisfy travelers around the world. Your customer-centric mindset will help you deliver first-class customer service to our travelers and work on projects that aim at improving guest experience. This is an exciting opportunity to work with an international team that drives the voices of our guests forward.

How you’ll add value

• The focus of the role is to provide an outstanding experience for our guests across multiple platforms including Email, WhatsApp, and Chat
• During the first month, you will:
  • Get to know our company, our team and our product thoroughly
  • Learn about the foundation and tools needed to shine and excel in your role
• Within the first 60 days, you will support the Guest Relations team to improve our day-to-day work, bringing new ideas and suggestions.
• At all times, you will aim to effectively resolve issues in a timely manner
• After 6 months in your role, you will have the opportunity to take on more responsibilities. You will be able to participate in different projects and collaborate with other teams to continually evolve our products and pave the way for your development and growth at HomeToGo

You’ll be successful in this role if you

• Have a true passion to provide amazing guest experiences
• Have strong writing and speaking skills in German and English
• Are an empathetic person with strong communication and interpersonal skills
• Are proactive, eager to learn and to execute innovative ideas
• Love working with people and#enableeachothertosucceed
• Have experience in the travel industry is a plus

What we offer

Your journey with HomeToGo is a two way street - we’ve got you covered! We offer a diverse variety of benefits to enable your career development and make HomeToGo a great place to work, including:

• The essentials:Competitive compensation package, visa sponsorship & relocation assistance*, full IT support & equipment, corporate benefits, modern offices, 27 paid vacation days a year (+ one additional day per year of employment until 32)
• Career growth:360° feedback, open feedback culture, buddy and mentorship programs from an international team of passionate industry experts
• Personal development: German & Lithuanian language courses, internal and external workshops & trainings, company & team events, Wellhub, clubs & sports (e.g. volleyball, running), psychological support
• Startup spirit:Driven by ourLeadership Principles: We are fast, nimble, and results-driven - embodying a startup mentality even as a global, public company. We encourage ownership and enable each other to succeed
• Climate action: Committed to being a pioneer in green travel: We partner with Plan A to take our environmental commitment to the next level by focusing on decarbonization, reduction targets and ESG reporting, and are a proud member of Leaders for Climate Action.
• And so much more…

Explore a new world of possibilities

At HomeToGo, we’re on a mission to make incredible accommodation easily accessible for everyone. Our team is united by a passion for travel, driven by innovation and impact, and guided by open-minded leaders at every level. Our commitment to recognizing and empowering exceptional talent is the foundation of our growth. An amazing journey of opportunity with an international team lies ahead - join us!

Your future contribution

As HomeToGo’s Guest Relations Specialist, you will be the human connection to our product and deliver effective solutions that satisfy travelers around the world. Your customer-centric mindset will help you deliver first-class customer service to our travelers and work on projects that aim at improving guest experience. This is an exciting opportunity to work with an international team that drives the voices of our guests forward.

How you’ll add value

• The focus of the role is to provide an outstanding experience for our guests across multiple platforms including Email, WhatsApp, and Chat
• During the first month, you will:
  • Get to know our company, our team and our product thoroughly
  • Learn about the foundation and tools needed to shine and excel in your role
• Within the first 60 days, you will support the Guest Relations team to improve our day-to-day work, bringing new ideas and suggestions.
• At all times, you will aim to effectively resolve issues in a timely manner
• After 6 months in your role, you will have the opportunity to take on more responsibilities. You will be able to participate in different projects and collaborate with other teams to continually evolve our products and pave the way for your development and growth at HomeToGo

You’ll be successful in this role if you

• Have a true passion to provide amazing guest experiences
• Have strong writing and speaking skills in German and English
• Are an empathetic person with strong communication and interpersonal skills
• Are proactive, eager to learn and to execute innovative ideas
• Love working with people and#enableeachothertosucceed
• Have experience in the travel industry is a plus

What we offer

Your journey with HomeToGo is a two way street - we’ve got you covered! We offer a diverse variety of benefits to enable your career development and make HomeToGo a great place to work, including:

• The essentials:Competitive compensation package, visa sponsorship & relocation assistance*, full IT support & equipment, corporate benefits, modern offices, 27 paid vacation days a year (+ one additional day per year of employment until 32)
• Career growth:360° feedback, open feedback culture, buddy and mentorship programs from an international team of passionate industry experts
• Personal development: German & Lithuanian language courses, internal and external workshops & trainings, company & team events, Wellhub, clubs & sports (e.g. volleyball, running), psychological support
• Startup spirit:Driven by ourLeadership Principles: We are fast, nimble, and results-driven - embodying a startup mentality even as a global, public company. We encourage ownership and enable each other to succeed
• Climate action: Committed to being a pioneer in green travel: We partner with Plan A to take our environmental commitment to the next level by focusing on decarbonization, reduction targets and ESG reporting, and are a proud member of Leaders for Climate Action.
• And so much more…

*Certain conditions apply

About us

HomeToGo is the SaaS-enabled marketplace with the world's largest selection of vacation rentals, listing millions of offers from thousands of trusted partners, including Booking.com, Vrbo and TripAdvisor. From vacation homes, cabins, beach houses, apartments, condos, house boats, castles, farm stays and everything in between, HomeToGo combines price, destination, dates and amenities to find the perfect accommodation for any trip worldwide.

Founded in 2014, HomeToGo operates localized apps & websites in more than 30 countries across Europe, North America, South America, Australia and Asia-Pacific. HomeToGo also operates brands such as Agriturismo.it, AMIVAC, atraveo, Casamundo, CaseVacanza.it, e-domizil, EscapadaRural, Kurzurlaub, Kurz Mal Weg, Tripping.com and Wimdu.

HomeToGo is an Equal Opportunity Employer, committed to hiring and nurturing exceptional talent, representing various backgrounds, perspectives and skills. We are authentically candid and open-minded, fostering a safe environment for diverse opinions. Our hiring decisions are based on qualifications, merit and business needs. We do not discriminate against race, ethnic origin, gender, sexual orientation, religion, political, ideological or religious views, disability or age.

We are committed to creating and maintaining a workforce of equality and diversity at HomeToGo and to provide opportunities to everyone. We therefore welcome your application even if you aren't completely confident that your experiences fit the job description criteria. We would really love to get to know you!