Studio Manager - Berlin (m/f/d)

Beat81; Berlin; Vor Ort; EUR 35.000 - 50.000; Vollzeit

Zusammenfassung

BEAT81 is seeking a Studio Manager for their Berlin location. This role involves leading a front-of-house team, ensuring exceptional customer service, and maintaining a vibrant studio atmosphere. With a focus on fitness and community, the position offers a dynamic work environment with various benefits, including unlimited workouts and professional development support.

Leistungen

Unlimited BEAT81 workouts

Support for professional development

Flexible working hours

Access to mindfulness platforms

Annual team events

Free drinks and snacks

Quarterly health programs

Bring your dog to work

Private pension plan

Eco-friendly employee offers

Qualifikationen

• Over 3 years of customer service experience in a leadership role.
• Fluency in English and ideally B2-level proficiency in German.
• Exceptional attention to detail and effective communication skills.

Aufgaben

• Build and lead a high-performing front-of-house team.
• Foster a welcoming customer experience and maintain a positive studio environment.
• Manage FOH scheduling effectively.

Kenntnisse

Customer Service

Leadership

Communication

Organizational Skills

Adaptability

Jobbeschreibung

Job Ad Template

About BEAT81

At BEAT81, we’re on a mission to revolutionize fitness by merging the best of technology, group training, and expert coaching. As a rapidly growing fitness-tech startup, we empower people across Europe—and soon the world—to Sweat Smarter Together. Through innovative HIIT & RIDE workouts, real-time heart rate monitoring, and gamification, we’re transforming the traditional fitness experience into something dynamic, personalized, and impactful.

We’re not just building a global leader in fitness and technology; we’re building a world-class team. At BEAT81, we value passion, potential, and the power of fresh perspectives.

We are looking for a Studio Manager to join our BEAT81 team and play a key role in launching and running our BEAT81 Studio in Berlin!

With our operations expanding, we are seeking a service-oriented and proactive Studio Manager with a passion for fitness to join our team. In this role, you’ll be dedicated to delivering exceptional hospitality, cultivating a thriving front-of-house (FOH) team, ensuring a high-quality studio experience, and managing efficient FOH scheduling.

You will:

• Build and Lead a High-Performing FOH Team: Recruit, onboard, and support FOH staff to uphold BEAT81’s exceptional hospitality standards, ensuring they feel valued, integrated, and clear on tasks and expectations.
• Lead by Example: Maintain a strong, visible presence alongside FOH staff, remaining approachable and supportive to cultivate a thriving team culture (75% of the job is based in our studios; this is not an office job!).
• Foster a Welcoming Customer Experience: Empower FOH staff to create a warm, inclusive atmosphere by offering personalised engagement, anticipating customer needs, and prioritising customer satisfaction in every interaction.
• Ensure a Positive Studio Environment: Maintain an inviting and energising atmosphere, attending to details like cleanliness for an outstanding studio experience.
• Uphold BEAT81 Standards: Consistently implement established company standards (e.g., equipment upkeep, inventory or orders), ensuring a seamless, safe, and hygienic studio environment.
• Manage FOH Scheduling Effectively: Oversee FOH scheduling, ensuring efficient use of FOH hours and flexibility to meet demand while providing stability for the FOH team.

You have:

• Over 3 years of customer service experience, ideally in a leadership role, with a demonstrated ability to remain calm and professional under pressure while delivering exceptional service.
• Highly organised and adaptable, with the ability to manage and prioritise multiple tasks on the go. Quick thinking and flexibility are key, as every day at BEAT81 is different.
• Exceptional attention to detail, ensuring nothing slips through the cracks, from customer interactions to studio standards.
• Effective communication skills and the ability to engage comfortably with a diverse range of personalities, fostering a positive atmosphere for team, coaches, and customers.
• Fluency in English and ideally at least B2-level proficiency in German to connect with a broader customer base.
• A positive, can-do attitude and willingness to support hands-on tasks, from assisting the FOH team to engaging in daily studio operations.
• Comfort working a non-traditional schedule, including weekends, early mornings, middays, and late evenings, to meet the needs of a busy, 7-day-a-week operation.

Nice to have:

• Proven Leader: Experience building and guiding high-performing customer service teams, fostering a culture of excellence.
• Fitness Passion: A genuine enthusiasm for fitness that inspires team members and enhances customer engagement.
• Adaptable Problem Solver: Quick-thinking in fast-paced environments, effectively addressing challenges while maintaining service standards.

Benefits:

• WALK THE TALK: Unlimited BEAT81 workouts for you and one other person of your choice.
• LEARN & GROW: Support for your professional development with a dedicated budget for courses, workshops, and certifications.
• FLEXIBLE WORKING HOURS: Yoga before work and a workout at lunch? No problem. Easily balance personal and professional life with flexible hours.
• YOUR WELL-BEING: Access to Meditopia and 7Minds platforms for yoga, mindfulness, and mental well-being.
• EVENTS: Annual BEAT Connect event in Berlin, monthly meet-ups, team workouts, and seasonal parties to foster team spirit.
• TASTY PERKS: Free drinks, fresh fruit, coffee, granola, and more to energize your day.
• HEALTH INITIATIVES: Quarterly health programs supporting physical and mental well-being.
• BRING YOUR DOG TO WORK: Your furry friend is always welcome in the office.
• MONEY ON TOP: Private pension plan with Stuttgarter Versicherung for future security.
• FUTUREBENS: Access to sustainable, eco-friendly employee offers via the FutureBens platform.

BEAT81 is an equal opportunity employer. We celebrate diversity and are committed to an inclusive environment for all employees.