Installation Manager (f/m/d)

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description/Preferred Qualifications

Are you an adventurous soul looking for a high-profile and thrilling opportunity? Join us as an Installation Manager and take the lead in installing the LMS IPRO systems at customer locations around the globe. In this dynamic role, you will guide a team of talented Installation Engineers, ensuring top-notch, efficient, and timely installations that exceed customer expectations and meet their production goals.

Our Global Installation Organization is dedicated to being a highly valued and trusted partner to our customers through continuous improvement. As an Installation Manager, you will:

• Collaborate with our field team on scheduling and site preparation.
• Schedule and deploy Installation Engineers worldwide, coordinating assets across services.
• Manage products from shipment to ensure timely warranty start and ultimate customer satisfaction.
• Drive installation escalations and work closely with Field teams, Service Operations, and Manufacturing Operations.
• Ensure the operational quality of system equipment.
• Partner directly with KLA regions and customers to verify new installation or upgrade performance and transfer tool responsibility.

Knowledge and Skills:

• Organizational agility
• Program management
• Cross-functional team leadership
• Managing within a matrix organization
• Customer focus
• Ability to manage ambiguity
• Scheduling and resource and asset management skills
• Analytical skills
• Creative problem-solving abilities
• Proficiency with the MS Office suite of applications
• Semiconductor industry process knowledge (required to take the KLA class for Introduction to Semiconductor Processes)
• Excellent interpersonal and communication skills
• Understanding of customer needs
• Ability to thrive under pressure and meet stringent timelines

Minimum Qualifications

• Associate's Degree
• Experience servicing or manufacturing semiconductor capital equipment
• Proficiency in English
• Willingness to travel (15%)

Preferred Qualifications:

• Bachelor of Science Degree
• Experience servicing semiconductor capital equipment
• Knowledge and experience in the semiconductor industry (experience in a wafer Fab environment in integration, photolithography specifically steppers, or Metrology Management is an advantage)

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer.