Customer Service Representative

Sasol Germany GmbH; Hamburg; Vor Ort; EUR 45.000 - 60.000; Vollzeit

Zusammenfassung

A leading global chemicals and energy company is seeking a Customer Service Specialist to ensure timely processing of sales orders and enhance customer experience. You will collaborate with various teams to deliver excellent service and manage customer inquiries effectively. The role offers a flexible work-life balance and opportunities for professional development.

Leistungen

Flexible work-life balance

Attractive remuneration

Modern social benefits

Opportunities for further training

Access to health management services

Qualifikationen

• At least 5 years of experience in a similar customer service environment.

Aufgaben

• Ensure accurate and timely capturing and execution of customer sales orders.
• Provide first-line support to customer inquiries and resolve queries promptly.
• Collaborate with teams across Sasol to deliver value.

Kenntnisse

SAP

MS Office

Customer Service

Communication

Intercultural Skills

Ausbildung

Formal education in a commercial field

Jobbeschreibung

Sasol is a global integrated chemicals and energy company with a 70-year heritage. Through our talented people, we use our expertise and selected technologies to safely and sustainably source, manufacture, and market chemical and energy products worldwide. When you join Team Sasol, you become part of a company that values its people, invests in their development, and fosters a culture of diversity and inclusion.

Key Responsibilities

1. Ensure accurate and timely capturing and execution of customer sales orders.
2. Provide first-line support to customer inquiries and resolve queries promptly.
3. Enhance customer experience through excellent customer service.
4. Collaborate with teams across Sasol (M&S, Supply Chain, P&O, QM, and Finance) to deliver value and achieve service excellence.
5. Process sales orders, debit/credit notes, rebates, commissions, and sample orders in SAP, ensuring completeness and compliance with Sasol’s governance frameworks.
6. Monitor open orders, check documents, identify and resolve issues, and keep customers and internal teams informed of deviations.
7. Communicate order status updates to customers, including confirmations and delivery dates.
8. Investigate and resolve customer queries within set targets.
9. Manage consignment stock processes, including reconciliation and invoicing as applicable.
10. Issue pro forma invoices in coordination with M&S as needed.
11. Follow up on payment reminders with customers in cooperation with relevant functions.
12. Manage letters of credit in collaboration with relevant departments.

Qualifications and Experience

• Formal education in a commercial field.
• At least 5 years of experience in a similar customer service environment.

Skills and Competencies

• Proficiency in SAP, MS Office, and information systems.
• Experience in customer service or inside sales with a keen eye for detail.
• Good knowledge of chemical operations and products.
• Excellent communication and interpersonal skills with a strong customer focus.
• Ability to work effectively across cultures and languages, demonstrating intercultural skills.
• Resilience under stress and work pressure, with capacity to manage multiple tasks.
• Fluent in German and English, both written and spoken; additional languages are advantageous.

Additional Information

• Enjoy a flexible work-life balance with options for mobile working and a 37.5-hour full-time schedule.
• Attractive remuneration complemented by modern social benefits, including pension schemes.
• Opportunities for further training at various levels and diverse career paths.
• Access to health management services, coaching, and webinars.