Product Owner Chatbot (m/f/d)

Redcare Pharmacy; Köln; Hybrid; EUR 60.000 - 85.000; Vollzeit

Zusammenfassung

Redcare Pharmacy sucht einen strategischen und ergebnisorientierten Product Owner (m/w/d) zur Leitung der Entwicklung von Chatbot- und digitalen Interaktionsprodukten. Sie übernehmen die Verantwortung für den gesamten Produktlebenszyklus und arbeiten eng mit verschiedenen Teams zusammen, um innovative Lösungen zu liefern, die einen messbaren Einfluss auf die Nutzer haben.

Leistungen

Mitgliedschaft im Urban Sports Club

Psychologische Unterstützung von Likeminded

Homeoffice-Möglichkeiten

Vollständig bezahltes Deutschland Ticket

Unterstützung bei persönlicher Entwicklung

Qualifikationen

• Erfahrung in der Leitung der Entwicklung von Chatbot-Produkten.
• Fähigkeit, technische Machbarkeit mit Geschäftsprioritäten zu balancieren.
• Familiarität mit A/B-Tests und Leistungsbewertung.

Aufgaben

• Übernahme des gesamten Produktlebenszyklus von der Idee bis zur Umsetzung.
• Entwicklung einer klaren Produktvision und Unterstützung mit datengestützten Geschäftsmodellen.
• Zusammenarbeit mit UX, Forschung und Engineering zur Identifizierung von Anwendungsfällen.

Kenntnisse

Stakeholder Management

Datenanalyse

Kommunikation

Erfahrung mit Chatbots

Ausbildung

Erfahrung in der Entwicklung von Conversational AI

Tools

Chatbot-Plattformen

Jobbeschreibung

Company Description

About Redcare Pharmacy:
As Europe’s No.1 e-pharmacy, Redcare Pharmacy is powered by passionate teams and cutting-edge innovation. We strive to create a healthy, collaborative work environment where every employee feels valued and inspired to contribute to our vision, “Until every human has their health.” If you’re seeking a purpose-driven career aligned with your values, join us and start your #Redcareer today.

About the role: We are looking for a strategic and results-driven Product Owner (m/f/d) to lead the development and growth of our chatbot and digital interaction products. You will take full ownership of the product lifecycle, from concept to continuous improvement, ensuring the delivery of meaningful value to our users. You will collaborate cross-functionally with engineering, UX, and business teams to deliver innovative solutions that make a measurable impact.

Job Description

About your tasks:

1. Own your product: Take full ownership of your product’s lifecycle, from ideation to implementation and optimization. Continuously improve customer experience and drive measurable results.
2. Be entrepreneurial: Create and articulate a clear product vision. Support your initiatives with data-driven business cases and champion them across teams.
3. Lead and inspire: Define clear product goals and develop actionable strategies. Foster collaboration with your cross-functional team and stakeholders to bring ideas to life.
4. Focus on the customer: Use a hypothesis-driven approach to deliver meaningful customer value. Partner with UX, Research, and Engineering to identify use cases, experiment, and validate ideas.
5. Navigate complexity: Contribute to a global product portfolio. Align and collaborate with portfolio management, other Product Owners, and teams to drive synergies and consistency.
6. End-to-End product management: Manage the complete product lifecycle, from market analysis and concept development to go-live, performance reviews, and ongoing enhancements.
7. Focus on growth: Manage the growth of the chatbots and define the full growth cycle.

Qualifications

About you:

1. Prior experience leading the development of conversational AI or chatbot products, ideally with hands-on involvement in delivery.
2. Deep understanding of Chatbot platforms and frameworks (e.g., Rasa, large language models, RAG architectures).
3. Experience in leveraging conversational data to identify opportunities for improvement, user insights, and new product ideas.
4. Demonstrated ability to balance technical feasibility with business priorities and customer value.
5. Skilled in stakeholder management—able to communicate and align with teams across functions, seniority levels, and technical fluency.
6. Exceptional storytelling and communication skills, especially when translating complex AI concepts into clear business benefits.
7. Familiarity with data analysis, experimentation (e.g., A/B testing), and performance measurement.
8. Experience working in global, fast-paced, or matrixed organizations is a plus.

Additional Information

About your benefits:

• Sports: Stay healthy. Benefit from a membership (M) package at Urban Sports Club, offering a wide variety of sports.
• Mental Health: Get quick, professional help from psychologists of Likeminded if overwhelmed in private or professional life. Anonymous and free of charge.
• Work from Home: If your job does not require office presence, we can arrange your workspace anywhere in the EU for up to 20 days a year.
• Mobility: We provide a fully paid Deutschland Ticket valid for use at any time. Click here to learn more.
• Personal development: We support your growth through various internal and external trainings.
• And many more :)

Remote work policy: Our offices are open, but you are free to work from home, from any location in Germany. You can choose to visit the office occasionally or work remotely full-time. We also have regular team and area anchor days when all members are encouraged to come to the office.

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