Deutschsprachige Kundenservice in Griechenland (m / w / d) für Pandora

Teleperformance; Fürth; Vor Ort; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

Join a leading multinational company as a Customer Support Representative for Pandora. You will handle customer inquiries in German and provide exceptional service while enjoying competitive benefits, including relocation support and professional growth opportunities.

Leistungen

Relocation support

Competitive salary plus bonuses

Health care benefits

Professional growth opportunities

Free online language courses

Qualifikationen

• Excellent command of German and good knowledge of English.
• Customer support experience is advantageous.

Aufgaben

• Handle calls, emails, and chat in German with professionalism.
• Respond to inquiries regarding pricing, products, and order status.
• Act as a brand ambassador and ensure every customer has a positive experience.

Kenntnisse

Communication

Problem Solving

Interpersonal Skills

Tech Savviness

Jobbeschreibung

Ready to give a voice to people’s loves? Join our Customer Experts team for Pandora, the world’s most loved jewellery brand.

Are you passionate about jewelry and customer support? TP Greece collaborates with Pandora, the world’s top jewelry designer and manufacturer, seeking Customer Support Representatives to join our team.

Everyday people around the world share facets of who they are and what matters to them through their Pandora jewelry. Be the voice of people's loves—join our team!

What you will do :

1. Handle calls, emails, and chat in German with professionalism.
2. Respond to inquiries regarding pricing, products, order status, tracking, and cancellations.
3. Act as a brand ambassador—provide promotion support, and stay informed about current promotions and offers.
4. Manage account and billing issues, upsell products, troubleshoot problems, handle fraud orders, and process returns following training guidelines.
5. Collaborate and exchange ideas with colleagues.
6. Ensure every customer has a positive experience.

What you will bring :

1. Excellent command of German.
2. Good knowledge of English.
3. Strong communication, soft skills, and problem-solving abilities.
4. Computer literacy and tech savviness.
5. Ability to multitask and demonstrate strong interpersonal skills.
6. Willingness to work in rotating shifts and overtime if required.
7. Customer support experience is advantageous.
8. A positive, adventurous attitude.

What we offer :

1. Support with relocation to Greece, including flight expenses, hotel accommodation, and assistance with house searching—at no cost to you.
2. Competitive monthly salary plus two extra salaries annually.
3. Referral bonuses for bringing friends to join us.
4. Health care benefits and various discounts.
5. Full training provided by certified instructors.
6. Opportunities for professional growth and development.
7. Participation in events, community, and social responsibility initiatives.
8. Free online Greek language courses.
9. Modern premises with relaxing break areas.
10. A Great Place to Work-Certified Company that values diversity.

This is an excellent opportunity to develop your career within a multinational company, gain valuable experience, and represent a renowned global brand. We promote diversity and offer equal opportunities irrespective of gender, ethnicity, religion, culture, or age.

Find out more!

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