Technical Support Engineer (m/f/d)

ZipRecruiter; Böblingen; Vor Ort; EUR 55.000 - 75.000; Vollzeit

Zusammenfassung

A leading company in semiconductor testing is seeking a Technical Support Engineer in Böblingen. The role involves providing expert support, managing technical solutions, and contributing to product development. Ideal candidates will have a relevant degree, experience in a support role, and strong problem-solving skills. Join a dynamic team and enjoy benefits like flexible hours and a collaborative culture.

Leistungen

Flexible working hours

Bonuses and benefits

Structured onboarding and training

Health and fitness programs

Attractive pension scheme

Qualifikationen

• Experience as R&D, Production, or Support Engineer in an international environment.
• Knowledge of semiconductor test equipment, hardware testing, and troubleshooting.
• Willingness to travel domestically and internationally.

Aufgaben

• Provide 3rd level technical support to end customers.
• Manage delivery of technical solutions to address customer needs.
• Drive continuous improvement in support capabilities globally.

Kenntnisse

Problem-solving

Customer-centric approach

Excellent communication

Proactive

Analytical thinking

Ausbildung

Bachelor's or master's degree in Mechanical Engineering, Mechatronics, Electronics, Physics, or related fields

Tools

Linux environments

Scripting languages (Bash, Java, Python, C++)

Virtualization and containerization tools (Docker, Podman)

Jobbeschreibung

Job Description

Advantest - We enable tomorrow's technology. IoT, 5G and Artificial Intelligence. Unthinkable without us. More than half of all the microchips produced worldwide first pass through our hands.

As the global market leader of automated test systems in the semiconductor industry, we help the world to realize digital transformation, enable our customers to shape the future, and offer exciting jobs for pioneers. Are you seeking answers and opportunities for your future? At our site in Böblingen, you will find both as a Technical Support Engineer (m/f/d).

Responsibilities

• Are you a problem-solver with a can-do attitude? We want to hear from you. Advantest is growing its Global Support Expert team for the V93000 SoC Test System.
• This team provides 3rd level technical support to end customers. The team in Böblingen is the highest point of escalation and has a close relationship with the end customer and Field Engineers.
• Design for support is a key focus, where the team drives new product designs towards supportability and profitability.
• As a Global Support Engineer, you will provide support for our product customers.
• Manage the delivery of technical solutions to address customer needs, utilizing skills from tactical execution to project management.
• Recognized as the global technical support expert for Advantest Semiconductor Test Systems.
• Accountable for global technical escalation management.
• Translate technical details into clear, actionable insights based on customer requirements.
• Review & analyze customer health trends to proactively identify and resolve issues.
• Define and measure support requirements for new product development to ensure supportability at lowest costs.
• Contribute to service and end-user documentation and training for new products.
• Conduct training to disseminate knowledge to regional service organizations worldwide.
• Ensure product quality, reliability, and compatibility for the installed base.
• Drive continuous improvement in support capabilities globally.

Qualifications

• Bachelor's or master's degree in Mechanical Engineering, Mechatronics, Electronics, Physics, or related fields.
• Experience as R&D, Production, or Support Engineer in an international environment managing cross-functional projects.
• Knowledge of semiconductor test equipment, hardware testing, and troubleshooting.
• Proficiency with Linux environments and scripting languages such as Bash, Java, Python, or C++.
• Experience with virtualization and containerization tools (e.g., Docker, Podman).
• Willingness to travel domestically and internationally for project and customer support.

Soft Skills

• Proactive problem-solver with a customer-centric approach.
• Excellent communicator, capable of working collaboratively across global teams.
• Strong command of spoken and written English; German language skills are a plus.
• Process-oriented, structured, and analytical thinking.
• Can-do attitude, proactive, and disciplined.
• Customer-focused with an understanding of customer needs.

What We Offer

• Use of state-of-the-art technology products.
• International teamwork and open corporate culture with flat hierarchies.
• Flexible working hours and room for creativity.
• Participation in our success through bonuses and benefits such as mobile working, additional vacation days, and subsidies.
• Structured onboarding, training, and development opportunities.
• Ergonomic working environment, health and fitness programs, and social events.
• Attractive pension scheme and comprehensive insurance coverage.

Take your next career step with us! Apply now via our online application tool.

For questions, contact Alena Nicolai at +49 (0) 7031.204.8380. More information at www.advantest-career.de.