Customer Service Manager (m/f/d)

TN Germany; München; Vor Ort; EUR 45.000 - 60.000; Vollzeit

Zusammenfassung

A leading company in the catering industry seeks a Customer Service Manager in Munich. The role involves building customer relationships with international airlines, ensuring service quality, and requires strong communication skills. Join a dynamic team offering attractive remuneration and an international work environment.

Leistungen

Employee Discounts

Additional Benefits

Qualifikationen

• Experience in customer service or sales, ideally in the aviation industry.
• Fluent English skills, German is an advantage.

Aufgaben

• Building and maintaining long-term customer relationships with international airlines.
• Processing tenders and creating business proposals.
• Monitoring and reporting relevant KPIs.

Kenntnisse

Customer Orientation

Communication

Problem Solving

Tools

MS Office

Jobbeschreibung

Social network you want to login/join with:

col-narrow-left

Client:

Location:

Job Category:

Customer Service

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

1399b806e9d9

Job Views:

1

Posted:

11.05.2025

Expiry Date:

25.06.2025

col-wide

Job Description:

Are you customer-oriented, communicative, and eager to apply your strengths in an international environment? Then start now as a Customer Service Manager (m/f/d) in Munich and become part of a dynamic team!

We at SOLUA support Newrest, a globally leading provider in the catering and service industry, in the search for committed talents for a permanent position.

What Newrest offers you:

An international work environment with exciting clients such as United Airlines, Egypt Air, and Saudi Airlines

Attractive remuneration

Flat hierarchies and an open corporate culture

A varied range of tasks with high responsibility

Employee discounts and additional benefits

Building and maintaining long-term customer relationships with international airlines

Processing tenders and creating business proposals

Negotiating and concluding Service Level Agreements (SLAs)

Ensuring compliance with commercial agreements regarding quality and delivery times

Acting as the interface between customers and internal teams for seamless service execution

Proactive communication with customers, problem-solving, and developing improvements

Monitoring and reporting relevant KPIs

What you bring:

Experience in customer service or sales, ideally in the aviation industry

Fluent English skills, German is an advantage

High level of customer orientation, empathy, and communication skills

Assertiveness and resilience in stressful situations

Independent, structured, and goal-oriented working style

Proficient in MS Office (Word, Excel, PowerPoint)

We look forward to your application and will establish direct contact with Newrest. For any questions, we are always available – start your new challenge today!

Please note that all personal formulations in this job advertisement are to be understood as gender-neutral.