Product Owner - Customer Success (location flexible across Germany)

Viamanta; Nordrhein-Westfalen; Hybrid; EUR 65.000 - 85.000; Vollzeit

Zusammenfassung

A leading company is seeking a Product Owner for Customer Success to drive the expansion of their platform in Germany. This role involves user advocacy, product improvement, and collaboration with a dynamic team. The ideal candidate will have a customer-centric mindset and excellent communication skills, with significant opportunities for career growth in a hybrid work environment.

Leistungen

Hybrid work model

Flexible hours

Significant opportunities for career advancement

Open communication and regular feedback

Qualifikationen

• Experience in user advocacy and product management.
• Ability to translate feedback into product improvements.

Aufgaben

• Lead user discovery initiatives to identify pain points.
• Collaborate with teams to refine user stories.
• Support go-to-market strategies for new features.

Kenntnisse

Analytical

Customer-centric mindset

Communication skills

Jobbeschreibung

Product Owner – Customer Success

Viamanta is seeking an analytical and customer-focused individual to join our new corporate venture focused on digitizing logistics fleets and workshops. As a Product Owner – Customer Success, you will play a vital role in expanding our platform in Germany, advocating for our customers and transforming ideas into actionable user stories.

Do you have a customer-centric mindset, excellent communication skills, and the ability to convert feedback into product improvements? Are you eager to influence digital products used at scale to solve real-world problems? If so, this opportunity is for you, and we look forward to your application!

What you will do

You will lead discovery, user advocacy, research, and go-to-market strategies in Germany. Your tasks include creating and refining feature requests and user stories, collaborating with the product team to manage the backlog, and advising on prioritization. You will be part of a dynamic, newly formed team comprising developers, designers, data engineers, customer success managers, and analysts. Reporting to the head of product and spearheading our German expansion, this role offers significant career growth potential.

Your responsibilities

1. Lead user discovery initiatives across Germany to identify pain points and unmet needs through qualitative feedback and analytics.
2. Translate insights into tangible improvement opportunities, defining and prioritizing features and requirements.
3. Collaborate with developers, designers, and data engineers to refine user stories and reach a Definition of Ready.
4. Serve as a trusted advisor to the Product Manager, aiding backlog prioritization and roadmap planning.
5. Support go-to-market strategies for new features, aligning with customer success and marketing teams.
6. Plan and execute product launches, conduct demos, and facilitate stakeholder alignment.
7. Maintain a deep understanding of workshop and fleet user personas to ensure product relevance.
8. Promote a customer-centric culture within the team and organization through effective communication and visualization.

Note: The responsibilities listed are not exhaustive and may evolve over time as directed by your supervisor or manager.

What’s in it for you?

• Collaborate with a multinational team based in the Netherlands.
• Significant opportunities for career advancement.
• Open communication and regular feedback, valuing honesty and clarity.
• Hybrid work model with flexible hours.
• Annual salary of 65-85k, depending on experience.

We believe diversity fuels innovation. Our inclusive environment, enriched by various nationalities, cultures, religions, and backgrounds, fosters new ideas and drives success. Integrity, honesty, and ethics are fundamental to our business.