Deutschsprachige Kundenservice in Griechenland (m/w/d) für Pandora

TN Germany; Velbert; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

Join a leading customer support team for Pandora, the world’s most loved jewelry brand, in Velbert, Germany. As a Customer Support Representative, you will handle inquiries and provide exceptional service to customers, ensuring they have a positive experience. This role offers competitive salary, relocation support to Greece, and opportunities for professional growth in a diverse workplace.

Leistungen

Support for relocation to Greece

Competitive salary + 2 extra salaries per year

Referral Program

Health benefits and discounts

Full training by certified instructors

Opportunities for professional growth

Community events and social initiatives

Free online Greek language courses

Modern premises with relaxing break areas

Qualifikationen

• Work experience in customer support is an advantage.
• Ability to multitask and have strong interpersonal skills.

Aufgaben

• Handle calls, emails, and chats in German.
• Respond to pricing and product inquiries, order status, and cancellations.
• Provide promotion support as a brand ambassador.

Kenntnisse

German

English

Communication

Problem Solving

Jobbeschreibung

Social network you want to login/join with:

Client:

Teleperformance

Location:

Velbert, Germany

Job Category:

Other

EU work permit required:

Yes

Job Reference:

ada790fe5e7c

Job Views:

1

Posted:

13.05.2025

Expiry Date:

27.06.2025

Job Description:

Ready to give a voice to people’s loves? Join our Customer Experts team for Pandora, the world’s most loved jewellery brand

Are you passionate about jewelry and customer support? TP Greece collaborates with Pandora, the world’s top jewelry designer and manufacturer, looking for Customer Support Representatives to join the team.

Everyday people around the world share facets of who they are and what matters to them through their Pandora jewelry. Be the one who will voice to people's loves, join our team!

What you will do:

• Handle calls, emails, and chats in German
• Respond to pricing and product inquiries, order status, tracking inquiries, and order cancellations.
• As a brand ambassador, provide promotion support, being knowledgeable about current promotions and new offers.
• Handle account and billing issues, along with order upselling, troubleshooting, fraud orders, and returns, based on policy provided through training guidelines.
• Exchange ideas and solutions with colleagues!
• Turn every customer into a happy customer!

What you will bring:

• Excellent command of German
• Good knowledge of English
• Great communication & soft skills, as well as problem-solving skills
• Computer knowledge/tech savviness
• Ability to multitask and have strong interpersonal skills.
• Ability to work in rotating shifts and availability to work overtime when/if required.
• Work experience in customer support is an advantage
• A positive and adventurous attitude

What we offer:

• Support for relocation to Greece (covering flight tickets, hotel, house search assistance at no cost)
• Competitive salary + 2 extra salaries per year
• Referral Program: Bring friends and receive bonuses!
• Health benefits and discounts
• Full training by certified instructors
• Opportunities for professional growth and development
• Community events and social initiatives
• Free online Greek language courses
• Modern premises with relaxing break areas
• Work for a Great Place to Work-Certified company that values diversity

This is a great opportunity to advance your career, gain experience with a multinational company, and represent a major global brand. We promote diversity and offer equal opportunities regardless of gender, ethnicity, religion, culture, or age.

Find out more!

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