English (UK) Customer Care & Fashion Advisor (f/m/d) - Múnich

TN Germany; Stuttgart; Vor Ort; EUR 30.000 - 50.000; Vollzeit

Zusammenfassung

An established industry player is seeking a Customer Care & Fashion Advisor to join their dynamic team in Stuttgart. This role involves providing exceptional support to premium clients, ensuring a seamless order process, and enhancing customer satisfaction. You'll collaborate with various departments to improve internal processes while enjoying perks like flexible working options and generous holiday allowances. If you're passionate about delivering top-notch service and thrive in a fast-paced environment, this opportunity is perfect for you.

Leistungen

Up to 32 days of holiday

Mobile office options

Language and e-learning courses

Company pension scheme

Discounted gym memberships

Travel card discounts

Mental health support

Qualifikationen

• Experience in a service-oriented industry is preferred.
• Proficiency in US or UK English is essential.

Aufgaben

• Provide advisory and support services for international premium clients.
• Respond to customer requests via phone and email.

Kenntnisse

Customer Service

Communication Skills

Organizational Skills

Flexibility

Teamwork

Time Management

Ausbildung

High School Diploma

Experience in Customer Care

Jobbeschreibung

Social network you want to login/join with:

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Client:

Mytheresa

Location:

Stuttgart, Germany

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

7369d41a83

Job Views:

2

Posted:

10.05.2025

Expiry Date:

24.06.2025

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Job Description:

To support our Customer Care team, we are searching for a Customer Care & Fashion Advisor – UK English (f/m/d) to be based in our Munich office.

WHAT YOU WILL DO

• Provide advisory and support services for our international premium clients concerning the order process.
• Respond to customer requests via phone calls and emails.
• Deliver best-in-class customer service, understanding the nuances of e-commerce business.
• Continuously improve internal processes.
• Collaborate closely with Payment, Warehouse, and Shipping departments.

WHO YOU ARE

• Native verbal and written proficiency in US or UK English; additional languages are a plus.
• Some experience in customer care or a service-oriented industry.
• Conscientiousness in handling customer data.
• Flexibility, teamwork skills, and ability to work under pressure.
• Proactive attitude, good organizational and time management skills.

WHAT WE OFFER

• Up to 32 days of holiday, starting at 28 days, depending on service length.
• Mobile office options, including abroad (where applicable).
• Language and e-learning courses.
• Company pension scheme.
• Discounted memberships for sports platforms and gyms.
• Travel card discounts and shuttle services.
• Support for mental health and well-being, including work-family balance.

WHO WE ARE

Mytheresa is a leading global digital luxury shopping platform, focusing on high-end shoppers, exclusive products, and advanced technology. Since January 2021, we are listed on the New York Stock Exchange. Our team of over 1,200 employees from more than 70 countries is passionate about providing an exceptional shopping experience.

We value diversity and inclusion, prioritizing your expertise and motivation. Our hiring process is fast and equitable.