IT Support Engineer

GJR Technologies; Straubing; Vor Ort; EUR 45.000 - 60.000; Vollzeit

Zusammenfassung

A leading technology company is seeking an IT Onsite Technician to provide advanced technical support for hardware and software issues. The ideal candidate will have 5-6 years of experience, relevant certifications, and fluency in both German and English. This role involves hands-on troubleshooting and collaboration with remote teams to ensure operational efficiency.

Qualifikationen

• 5-6 years of relevant experience in IT support or technical roles.
• Fluent in German and English.

Aufgaben

• Provide advanced onsite technical support for desktops, laptops, and printers.
• Troubleshoot and resolve hardware and OS-related issues.
• Document incidents, resolutions, and technical procedures.

Kenntnisse

Technical Support

Troubleshooting

Documentation

Ausbildung

Technical college degree or equivalent experience

Field of study: Computer Science or related technical discipline

Tools

A+ Certification

Server Certifications

OEM Certifications

Jobbeschreibung

Job Title: IT Onsite Technician

Level: 3

Location: Straubing, Germany

Employment Type: Freelance Contract 6 months (Extendable)

Work Schedule: [Monday to Friday, Onsite]

Job Description:

The IT Onsite Technician (Level 3) is responsible for applying acquired job skills, company policies, and procedures to perform a wide range of technical tasks. The role includes hands-on support for computer hardware, software, and operating systems, ensuring operational efficiency and prompt resolution of technical issues at the user level.

Key Responsibilities:

• Provide advanced onsite technical support for desktops, laptops, printers, and related hardware/software.
• Troubleshoot and resolve hardware and OS-related issues.
• Assist with installation, configuration, and maintenance of systems as per organizational policies.
• Coordinate with remote support teams and vendors for complex issues.
• Document incidents, resolutions, and technical procedures.

Experience:

• 5–6 years of relevant experience in IT support or technical roles.

Education:

• Technical college degree or equivalent experience.
• Field of study: Computer Science or a related technical discipline.

Certifications Required:

• A+ Certification
• Server Certifications
• OEM Certifications including at least two of the following:
• Dell Desktop/Laptop
• HP Desktop/Laptop/Printer
• Lenovo Desktop/Laptop
• Lexmark Printer
• IBM Printer
• Server OS Certification (as applicable):
• MCP, MCSE, Unix/Linux, Apple Server, etc.

Language Requirements:

• German (Fluent)
• English (Fluent)