Technology Lead - Skype/Teams - Germany (m/f/d)

TN Germany; Stuttgart; Vor Ort; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A leading company in digital services is seeking a Technology Lead in Stuttgart. The role involves interfacing with stakeholders, applying technical proficiency throughout the Software Development Life Cycle, and delivering high-quality code. Ideal candidates will have extensive experience in IT support, particularly with Microsoft technologies, and possess strong analytical and communication skills.

Qualifikationen

• Minimum 5 years troubleshooting experience in IT retail or tech support roles.
• Experience with Microsoft Teams, Skype for Business, and enterprise UC solutions.

Aufgaben

• Deliver DSE, MIP/Workshops, and Custom Transactional Engagements.
• Support customer technical needs and update skills profiles.

Kenntnisse

Troubleshooting

Technical Writing

VoIP Troubleshooting

Networking

Customer Orientation

Analytical Skills

Communication

Ausbildung

Microsoft Certified: Teams Administrator Associate

Microsoft Certified: Teams Support Engineer

Microsoft Certified: Collaboration Communications Systems Engineer

Tools

Wireshark

Fiddler

Microsoft Office

Jobbeschreibung

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Technology Lead - Skype/Teams - Germany (m/f/d), Stuttgart

Client: ITL Germany

Location: Stuttgart, Germany

Job Category: Other

EU work permit required: Yes

Job Reference: ab819e05468f

Job Views: 2

Posted: 16.05.2025

Expiry Date: 30.06.2025

Job Description

Overview

Today, the corporate landscape is dynamic and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture, an environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you.

At Infosys, we ensure that your career will never stand still. We will inspire you to build what’s next and navigate further together. Our journey of learnability, values, and trusted relationships with our clients continue to be the cornerstones of our organization, upheld by our people.

Your role

As a Technology Lead, you will interface with key stakeholders and apply your technical proficiency across different stages of the Software Development Life Cycle, including Requirements Elicitation, Application Architecture definition, and Design. You will create high-level design artifacts, deliver high-quality code, lead validation for all testing types, and support activities related to implementation, transition, and warranty. You will be part of a learning culture that encourages teamwork, collaboration, excellence, diversity, and respect.

Responsibilities

• Deliver DSE, MIP/Workshops, and Custom Transactional Engagements through outsourced staff.
• Support customer technical needs and update skills profiles with relevant technologies.

Required Skills

• Minimum 5 years troubleshooting experience in IT retail or tech support roles, preferably with Microsoft technologies.
• Strong technical writing skills and familiarity with Microsoft Office.
• Experience troubleshooting VoIP call quality issues, networking (Routing & Switching, TCP/IP, DNS, QoS, SIP), Windows Server, Active Directory, Session Border Controllers.
• Experience with Microsoft Teams, Skype for Business, Teams voice calling plans, and enterprise UC solutions.
• Ability to analyze network data using Wireshark or Fiddler and communicate technical issues effectively.

Desirable Certifications

• Microsoft Certified: Teams Administrator Associate
• Microsoft Certified: Teams Support Engineer
• Microsoft Certified: Collaboration Communications Systems Engineer

Preferred Skills

• VoIP troubleshooting, network technology expertise, extensive Windows OS experience, strong customer-facing support skills.

Non-negotiable Skills

• German Language (C1 level), willingness to travel and interface with clients.

Personal Attributes

• High analytical skills, initiative, flexibility, customer orientation, quality awareness, excellent communication skills.

About Infosys

Infosys is a global leader in next-generation digital services and consulting, enabling clients in 46 countries to navigate their digital transformation with a focus on AI, agility, and continuous learning. We are committed to diversity and inclusion, providing equal opportunities for all employees.