IT Support Engineer DE L2 - L3

TN Germany; Straubing; Vor Ort; EUR 40.000 - 80.000; Vollzeit

Zusammenfassung

Join a forward-thinking company where your IT skills will make a significant impact. This role offers the chance to support exciting IT projects, from hardware installations to complex system migrations. With opportunities for professional development, you'll be part of a high-impact environment equipped with state-of-the-art IT infrastructure. Enjoy a flat hierarchy and agile teams, ensuring a collaborative work atmosphere. If you're passionate about IT support and eager to grow your career, this position is perfect for you.

Leistungen

Health Insurance

Pension Plan

Unemployment Insurance

Long Term Care Insurance

Qualifikationen

• 3+ years of IT support experience for L2 roles.
• 5+ years in enterprise IT support for L3 roles.

Aufgaben

• Support remote sites and assist HPIT teams as needed.
• Troubleshoot and install network equipment.

Kenntnisse

IT Support

Hardware/Software Support

Network Troubleshooting

Process Optimization

Ticketing Tools

Ausbildung

A+ Certification

Server+ Certification

OEM Certification (Dell/HP/Lenovo)

Tools

ServiceNow

SCCM

Intune

Jobbeschreibung

Social network you want to login/join with:

col-narrow-left

Client:

Excis Compliance Ltd

Location:

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

b0de33ef27cd

Job Views:

1

Posted:

09.05.2025

Expiry Date:

23.06.2025

col-wide

Job Description:

Job Description

Join a top-tier company where your IT skills will truly make an impact.

You'll support exciting IT projects, from hardware installations to complex system migrations. Whether you're at L2 or L3, this is a real opportunity for your professional development!

Requirements

For L2:

• 3+ years of IT support (helpdesk, onsite or field service)
• Know-how in Hardware/Software Support (Windows, macOS, Mobile Devices)
• Experience with ticketing tools (ServiceNow or similar)

For L3:

• 5+ years in enterprise IT support (SCCM, Intune, network troubleshooting)
• Certificates such as A+, Server+ or OEM (Dell/HP/Lenovo)
• Passion for process optimization and knowledge transfer

This is what we offer:

• Top earnings + transparent salary ranges
• High-impact environment with state-of-the-art IT infrastructure
• Flat hierarchies & agile teams
• Fast onboarding – start in July!

Benefits

• Health insurance (KV)
• Pension (RV)
• Unemployment (AV)
• Long term care insurance (PV)

Additional Requirements

• Key Responsibilities: Support remote sites in and around the Region. Assist other HPIT teams as needed and attend operational meetings. Maintain and update existing network infrastructure LAN and Voice MACD knowledge/skills. Troubleshoot, repair, and install network equipment (switches, cables). Manage inventory of hardware, parts, and loaner equipment. Set up new PCs, perform system re-imaging, and end-user data transfer.
• Requirements: Advanced Windows OS knowledge (Mac/Linux a plus). High level of English & local language. Relevant work experience from 2 to 5 years. Valid driver's license. Willingness to travel.