Customer Service Engineer - Sr.

Spellman High Voltage Electronics; Bochum; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading company in high voltage power solutions is seeking a Senior Customer Service Engineer. This role involves servicing and repairing products returned by customers, ensuring compliance with safety regulations, and providing technical support. Ideal candidates will have proven experience in customer service and high voltage testing, along with strong communication skills.

Qualifikationen

• Proven significant experience in a similar position.
• Knowledge of high voltage test methods.

Aufgaben

• Service and repair of customer-returned products.
• Provide technical support and training to customers.
• Document service activities and ensure compliance.

Kenntnisse

Customer Service

Communication

Teamwork

Problem Solving

Jobbeschreibung

Spellman High Voltage Electronics Corporation, a family-owned business for over 75 years, takes pride in powering progress in health, security, and quality of life. We are key partners with the world's leading medical device, semiconductor, scientific, analytics, and industrial systems manufacturers. When they want to push the limits of what's possible with high voltage applications, they turn to us to make it happen.

While Spellman is not a household name, our products are used to make and power many of the most advanced technologies that enable modern life. With design and manufacturing sites in North America, Europe, and Asia, we have become the preferred provider of high voltage power solutions for OEMs worldwide, designing and producing the products they need to advance technology.

Senior Customer Service Engineer

This role involves the service and repair of products returned by customers for repair, reconfiguration, updates, fault finding, root cause analysis, and implementing corrective actions to prevent future failures.

1. Customer Service and Support: Providing feedback on returns analysis and improvement plans.
2. Complaint Processing and Documentation: Fault finding and analysis of return data to ensure corrective actions are implemented.
3. Testing and configuring replacement generators and components.
4. Assembly and configuration of systems.
5. Processing returns and contaminated products.
6. Support with Repairs and Maintenance: Providing technical support and training to customers and sales partners (service technicians).
7. Provision and Configuration of Spare Parts: Documenting service activities and adapting product creation files (DHR).
8. Deciding on the use or sping of customer returns (generators, circuit boards, components).
9. Ensuring compliance with company health and safety policies and other regulations.

Skills, Knowledge, and Experience

• Proven significant experience in a similar position, with knowledge of high voltage test methods.
• Ability to coordinate with other departments and external customers or suppliers.
• Knowledge of up-to-date components and technology.
• Ability to work under pressure to demanding deadlines.
• Good team player with the ability to work across all levels within the company.
• Strong internal and external communication skills.

We at Spellman High Voltage Electronics Corporation believe in equal employment opportunities regardless of race, color, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status, or disability. For accommodation requests related to disabilities, please contact us via email or phone.

Note to Recruiters and Agencies: We do not accept unsolicited resumes. Resumes sent without prior agreement will be considered property of Spellman High Voltage Electronics and processed accordingly.

Key Skills

Typing, Data Entry, Customer Service, Basic Math, Computer Skills, Windows, Upselling, Pricing, Sanitation, Cash Handling, Stocking

Employment Type: Full-Time

Experience: Years

Vacancy: 1

Location: Bochum, North Rhine-Westphalia, Germany