Mandarin Speaking Biotech Operations Manager

TN Germany; Eschborn; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading biotechnology company in Eschborn is seeking a Mandarin Speaking Biotech Operations Manager. This permanent role involves managing customer orders, leading a team, and ensuring high customer satisfaction. The position offers German visa sponsorship and various employee benefits.

Leistungen

Paid holiday

Year-end bonus

German visa sponsorship

Employee benefits

Qualifikationen

• Bachelor's degree or above in relevant fields.
• Managerial experience with a small team.
• Proficient in English; German is a plus.

Aufgaben

• Provide product quotations and enter customer orders.
• Analyze feedback to optimize customer service.
• Lead a small team and maintain customer satisfaction.

Kenntnisse

Communication

Customer Service

Team Management

Interpersonal Skills

Ausbildung

Bachelor's degree in Bioengineering

Bachelor's degree in Biochemistry

Bachelor's degree in Molecular Biology

Bachelor's degree in Immunology

Bachelor's degree in Cell Biology

Tools

MS-Office

Jobbeschreibung

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Mandarin Speaking Biotech Operations Manager, Eschborn

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Client:

ELP Consult Ltd.

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

026950f3ba2b

Job Views:

2

Posted:

18.05.2025

Expiry Date:

02.07.2025

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Job Description:

Job Description

This is a permanent position offers German visa sponsorship and requires onsite working in the Eschborn office.

Established in 2007, our client is a listed global biotechnology company manufacturing high quality research reagents for basic, translational, and clinical research. Their laboratories consist of over 80,000 square meters, producing cDNAs, recombinant proteins, antibodies and antibody-based kits that are used to study cellular function and human diseases. Their products are supported through a network of distributors in North America, Europe and Asia.

Main Responsibilities:

• Provide customers with product quotations and accurately enter customer orders in the operating system
  
• Familiar with company products, provide customers with relevant product and service information
  
• Collect, improve and update customer information
  
• Analyse and summarize feedback from customers and other functional departments to optimize the customer service process
  
• Assist customers to solve related technical problems
  
• Excellent written and oral communications skills
  
• Maintain and improve customer satisfaction
  
• Cooperate with the marketing team to complete the company's sales and promotion tasks in various regions
  
• Provide statistics on sales, customer information and customer payments for other functional departments
  
• Team management experience to lead a small team
  

Requirements

Bachelor's degree or above, with a preference for majors in Bioengineering, Biochemistry and Molecular Biology, Immunology, Cell Biology, or related fields; Chemistry and Chemical Engineering majors are also welcome.

Knowledge of recombinant proteins and antibodies is a plus.

Managerial experience, be responsible and accountable for a small team

Familiar with computer operations and proficient in office software (MS-Office).

Proficient in written and spoken English; knowledge of German is a plus.

Outgoing personality, open-minded, self-motivated, and goal-driven.

Responsible, proactive, and strong service-oriented mindset.

Good interpersonal communication skills and strong team spirit.

5 days on site in Eschborn office.

Benefits

This is a permanent position and offers German visa sponsorship. Paid holiday, year end bonus and other employee benefits available.