Deutschsprachige Kundenservice in Griechenland (m / w / d) für Pandora

Teleperformance; Koblenz; Vor Ort; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

An established industry player is seeking passionate Customer Support Representatives to join their team for a globally recognized jewelry brand. This role offers a unique opportunity to engage with customers, providing support and promoting the brand's offerings. You'll be the voice that connects people with their cherished jewelry, ensuring each interaction leaves customers satisfied. With competitive salaries, relocation support, and professional growth opportunities, this position is perfect for those looking to advance their careers in a dynamic, multicultural environment.

Leistungen

Relocation support

Competitive salary plus bonuses

Health care benefits

Free online Greek language courses

Training by certified instructors

Modern working environment

Opportunities for professional growth

Participation in community initiatives

Qualifikationen

• Excellent command of German and good knowledge of English.
• Great communication and soft skills, as well as problem-solving abilities.

Aufgaben

• Handle calls, emails, and chat with professionalism in German.
• Respond to pricing and product inquiries, order status, and cancellations.

Kenntnisse

German language proficiency

English language proficiency

Communication skills

Problem-solving abilities

Computer literacy

Interpersonal skills

Jobbeschreibung

Ready to give a voice to people’s loves? Join our Customer Experts team for Pandora, the world’s most loved jewellery brand.

Are you passionate about jewelry and customer support? TP Greece collaborates with Pandora, the world’s top jewelry designer and manufacturer, looking for Customer Support Representatives to join the team.

Everyday people around the world share facets of who they are and what matters to them through their Pandora jewelry. Be the one who gives voice to people's loves—join our team!

What you will do :

1. Handle calls, emails, and chat with a sense of professionalism in German.
2. Respond to pricing and product inquiries, order status, tracking inquiries, and order cancellations.
3. As a brand ambassador, provide promotion support by being knowledgeable about current promotions and new offers.
4. Handle account and billing issues, along with order upselling, troubleshooting, fraud orders, and returns, based on policies provided through training guidelines.
5. Exchange ideas and solutions with your colleagues.
6. Turn every customer into a happy customer!

What you will bring :

1. Excellent command of German.
2. Good knowledge of English.
3. Great communication and soft skills, as well as problem-solving abilities.
4. Computer literacy / tech savviness.
5. Ability to multitask and strong interpersonal skills.
6. Ability to work in rotating shifts and availability to work overtime if required.
7. Work experience in customer support is an advantage.
8. A positive and adventurous attitude.

What we offer :

1. Support to facilitate your relocation to Greece, including flight expenses, hotel accommodation, and assistance with house searching at no cost to you.
2. Competitive monthly salary plus two extra salaries per year.
3. Referral program: bring your friends and receive bonuses!
4. Health care benefits and various discounts.
5. Full training provided by certified instructors.
6. Opportunities for professional growth and development.
7. Participation in special events, community, and social responsibility initiatives.
8. Free online Greek language courses.
9. Modern premises with a great working environment and relaxing break areas.
10. A workplace recognized as a Great Place to Work, fostering diversity.

This is a fantastic opportunity to advance your career, gain valuable experience, and work for a multinational company representing a leading global brand. We are committed to diversity and offer equal opportunities regardless of gender, ethnicity, religion, culture, or age.

Find out more!

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