Forwarding Agent - Speditionskaufmann/frau

TN Germany; Hamburg; Vor Ort; EUR 35.000 - 55.000; Vollzeit

Zusammenfassung

An innovative company is transforming the logistics industry by prioritizing soft skills over traditional hard skills. They are seeking adaptable individuals who can thrive in a dynamic, international work environment. This role involves planning sea freight shipments, handling documentation, and providing top-notch customer service. With a focus on reducing training time while maintaining effectiveness, this opportunity offers flexible working hours, a pleasant atmosphere, and a competitive remuneration package. Join a team where your contributions can shape the future of logistics!

Leistungen

Flexible working hours

Christmas bonus

Good transport connections

HVV ProfiTicket

Opportunities for development

Informal working atmosphere

Qualifikationen

• Candidates should possess strong soft skills over traditional hard skills.
• Experience in customer service is preferred.

Aufgaben

• Handle planning and documentation for sea freight shipments.
• Provide telephone customer service and manage complaints.

Kenntnisse

Excellent communication skills

Problem-solving abilities

Good sense of geography

Ability to adapt and be flexible quickly

Strong organizational skills

Jobbeschreibung

Job Description

This is Logic

For decades, freight forwarders have built their teams based primarily on hard skills: training in foreign trade, customs procedures, and prior knowledge of transport systems.

In Germany, it takes up to 3 years to train a new team member through Ausbildung. During this time, many soft skills are often overlooked: specific knowledge is gained, but the fundamentals of providing excellent customer service may be neglected.

At Exikhan / Logic Labs, we are developing a platform that connects a highly functional TMS with the global market of remote, customer service-oriented workers. We believe that anyone, regardless of background but with the right soft skills, can work as a forwarding agent and benefit from an international and flexible work environment.

Our goal is to reduce training time to a few weeks without compromising effectiveness and operational control.

Tasks

• Planning and handling sea freight shipments
• Documentation and accounting
• Customs processing
• Document checking, consolidation, and forwarding
• Monitoring KPIs, e.g., transit time specifications
• Telephone customer service and complaint handling
• Maintaining inventory lists; tracking transactions
• Invoice verification and invoicing of orders
• Correspondence with customers, service partners, and our foreign organization

Requirements

We are seeking candidates from outside the logistics field. Instead of focusing on typical hard skills, we are looking for individuals who have developed at least five of the following soft skills:

• Excellent communication skills
• Problem-solving abilities
• Good sense of geography
• Ability to adapt and be flexible quickly
• Strong organizational skills

Additional qualities include:

• A highly motivated, modern, and international work environment
• Flat hierarchies with short decision-making processes
• Opportunities for development and to shape the company
• A pleasant, informal working atmosphere
• Flexible working hours and flexitime
• An attractive remuneration package including a Christmas bonus
• Good transport connections and HVV ProfiTicket