Director of Slot Operations

Churchill Downs Incorporated (CDI); Berlin; Vor Ort; USD 50.000 - 90.000; Vollzeit

Zusammenfassung

An established industry player is seeking a dynamic Slot Department Manager to oversee operations at a prominent casino. In this pivotal role, you will be responsible for all operational and administrative duties within the Slot Department, ensuring compliance with policies, managing budgets, and enhancing customer relations. You will collaborate with marketing to develop exciting slot promotions and identify training needs for staff development. This position offers an exciting opportunity to make a significant impact on the casino's success while fostering a vibrant and engaging environment for guests and team members alike.

Qualifikationen

• Experience in operational management and budget development is essential.
• Strong customer relations skills and staff development experience required.

Aufgaben

• Oversee all operations and compliance of the Slot Department.
• Develop and monitor budgets while ensuring effective slot machine management.
• Enhance customer relations and establish promotional strategies.

Kenntnisse

Operational Management

Budget Development

Customer Relations

Staff Development

Ausbildung

Bachelor's Degree in Business Management or related field

Tools

Budgeting Software

Slot Management Systems

Jobbeschreibung

Ocean Downs Casino/Racing
Berlin, MD 21811, USA

Description

• Responsible for all operations, technical and administrative duties involving the Slot Department—including policies and ensuring compliance.
• Develops, implements and monitors a Slot Department budget, understanding and documenting reports monthly as to any variances.
• Develops and structures department operational goals and objectives, enforcing organizational policies and procedures.
• Maintains online records of all slot machines, determining slot machine mix, payout percentage, and locations to maximize slot revenues.
• Works closely with the Marketing Department in the establishment of slot promotion programs which are unique, exciting, and revenue-generating, including developing strategies to expand guest attendance.
• Identifies training needs and contracts with service providers and internal resources to provide staff development opportunities for current employees at Ocean Downs Casino.
• Establishes internal operating procedures with Surveillance and Security departments and any additional safeguards as necessary to protect assets, guests, team members, and Ocean Downs.
• Establishes outstanding customer relations with guests.
• Adheres to Title 31 procedures.
• Establishes and maintains an effective business relationship with vendors.
• Recommends slot format and prize payment adjustments to enhance performance against competition.
• Responsible for supervision, evaluation, and training of staff, including standard operating procedures, team member documentation, coaching, mentorship, and new technology development.