German Speaking Travel Experience Advisor for Airbnb (m/f/d) - Relocation to Sofia

TN Germany; Deutschland; Vor Ort; BGN 20.000 - 30.000; Vollzeit

Zusammenfassung

A leading company is seeking a German Speaking Travel Experience Advisor for Airbnb in Sofia, Bulgaria. The role involves providing exceptional customer service, resolving queries, and supporting users. Relocation assistance is provided, along with a welcome bonus and additional benefits.

Leistungen

Financial support during relocation

Welcome Bonus: 3000 BGN

Fixed Bonus of 500 BGN monthly for 6 months

Fully paid training

Stable job and career development

Additional health insurance

50+ benefits and services

Positive international working environment

Qualifikationen

• Fluent in German and good knowledge of English.
• Previous experience in hospitality or call center preferred.

Aufgaben

• Provide friendly and efficient service to the Airbnb community.
• Handle and resolve customer complaints/queries.
• Investigate and escalate issues appropriately.

Kenntnisse

German

English

Communication

Interpersonal Skills

Investigative Skills

Jobbeschreibung

Social network you want to login/join with:

German Speaking Travel Experience Advisor for Airbnb (m/f/d) - Relocation to Sofia, de

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Client:

TELUS International

Location:

de, Germany

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

e723ab2528a5

Job Views:

2

Posted:

16.05.2025

Expiry Date:

30.06.2025

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Job Description:

30-Jun-2025

BG - Sofia - TELUS Tower

Land

Bulgarien

Please note that the position is based in Sofia, Bulgaria and we will assist you to relocate.

We are looking for an enthusiastic German Speaking Travel Experience Advisor for Airbnb to join our team.

Responsibilities:

• Provide friendly and efficient service to the worldwide Airbnb community
• Be the first point of contact to handle and resolve customer complaints/queries
• Respond professionally and with empathy to inbound/outbound phone calls, messaging, and chat channels
• Demonstrate ownership of user queries until resolution
• Investigate, identify, and escalate issues appropriately, by prioritizing urgent and sensitive matters
• Investigate, identify, and escalate issues appropriately
• Compose thoughtful and accurate messages or customize prepared responses to customer queries
• Research information and troubleshoot problems using available resources
• Recognize product and process issues that impact our community and submit reports and feedback
• Maintain accuracy and security of customer information on Airbnb systems

Requirements:

• Fluent in German (written and spoken) and have a good knowledge of English language
• Patience, empathy, and an ability to demonstrate confidence when imparting information
• Ability to positively communicate difficult messages
• Previous experience in hospitality, the call center will be considered an advantage
• Ability to work in a fast-changing environment
• Investigative skills with strong communication and interpersonal skills
• Proactively and independently work to meet targets and goals

We Offer:

• Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental) - for candidates located outside of Bulgaria
• Welcome Bonus: 3000 BGN
• Fixed Bonus of 500 BGN monthly for the first 6 months of employment
• Fully paid training
• Stable job and career development opportunities
• Additional health insurance
• 50+ benefits and services to choose from
• Positive international working environment
• Support and learning

We care about the well–being of our employees, invest in their future growth, and encourage fun and team-building initiatives!

Our Partnership with Airbnb gives you a unique opportunity to become a part of the global team that focuses its attention on positively impacting the experiences that customers have when interacting with Airbnb by providing exceptional customer support at all levels. To achieve this mission, you will go the extra mile to support all who interact with Airbnb .

If you are already an expert in the ins and outs of the Airbnb site and have exceptional people skills, then you are just the type of person we want to talk to. This team will be on the front lines working with our users every day.

Does it sound like the perfect job for you? APPLY NOW!

About us: TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,200 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.

#LI-DNI

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Are you ready to take the next step in your career and achieve your next challenge? TELUS Digital Bulgaria is looking for you!

German

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.