Automotive OEM Quality Account Manager

TN Germany; Taufkirchen; Vor Ort; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A leading company in the semiconductor industry is seeking an Automotive OEM Quality Account Manager. This key role involves managing customer relationships and collaborating with various teams to ensure product quality and reliability. The position requires strong problem-solving skills, technical expertise, and the ability to lead cross-functional teams. If you have a background in automotive quality and extensive experience in the semiconductor sector, this role offers a chance to make a significant impact.

Qualifikationen

• 10+ years in Automotive Quality, Product Quality, or Reliability Engineering.
• Strong technical problem-solving skills with quality tools.

Aufgaben

• Manage customer relationships on quality-related matters.
• Lead cross-functional global 8D teams for quality issue resolution.

Kenntnisse

Problem Solving

Communication

Ausbildung

Bachelor’s Degree in Electrical Engineering

Tools

APQP

VDA

PPAP

Jobbeschreibung

Job Title: Automotive OEM Quality Account Manager

The Automotive OEM Quality Account Manager is a key customer-facing role within the Corporate Quality team, responsible for managing customer relationships and interfacing daily with various business groups and divisions. This position requires strong collaboration with Product & Test Engineering, Customer & Product Quality, Central Engineering, and Manufacturing & Operations.

1. Serve as the focal point for Automotive OEM customers on all quality-related matters.
2. Promote engagement with business units, manufacturing, and quality management.
3. Support design-in activities, addressing product quality, quality data, and reliability reports.
4. Create a collaborative team environment, resolve issues to meet goals, produce customer presentations, ensure timely updates, and maintain accurate documentation in internal systems. Support NPD with a focus on communicating new product and technology reliability activities.
5. Lead cross-functional global 8D teams to ensure prompt resolution of customer quality issues from initiation to closure.
6. Implement fast, effective containment and facilitate structured problem-solving tools (e.g., Is/Is-Not, Fault Tree Analysis, Fishbone, 5-why, 8D).
7. Deploy customer best practices across organizational boundaries and contribute to continuous improvement activities.
8. Represent all onsemi products in customer quality interactions.

Qualifications:

• Bachelor’s Degree in Electrical Engineering, Semiconductor/Quality Engineering, or a related field.
• 10+ years in a comparable role related to Automotive Quality, Product Quality, Customer Quality, Quality Management Systems, PCN Administration, Reliability Engineering, Failure Analysis, Product & Test Engineering, or Production Quality Control within the semiconductor industry. Multiple roles are a plus.
• Strong technical problem-solving skills and hands-on experience with quality tools and methodologies, especially Automotive, APQP, ZVEI, AEC, VDA, PPAP, etc.
• In-depth knowledge of semiconductor device and package failure mechanisms and symptoms.
• Excellent management skills for internal and external environments through influence and negotiation, capable of responding to challenging situations.
• Solid background in quality/engineering, with good teamwork and communication skills across international time zones (English required).