Customer Success Manager (m/f/x) in Berlin

ITONICS GmbH; Berlin; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

An innovative firm is seeking a proactive Customer Success Manager passionate about driving change and fostering client relationships. This role involves understanding customer needs, driving user adoption, and facilitating strategic meetings to enhance business value. The ideal candidate will have a strong background in innovation management, exceptional communication skills in both German and English, and a collaborative spirit to thrive in multicultural environments. Join a dynamic team dedicated to implementing cutting-edge innovation management systems and help organizations push the boundaries of what's possible.

Qualifikationen

• Mindset for innovation with professional training in the field.
• Exceptional communication skills for engaging with C-level executives.

Aufgaben

• Understand customer needs and ensure effective use of the ITONICS platform.
• Drive user adoption and manage change for high customer satisfaction.
• Build strong relationships and identify upsell opportunities.

Kenntnisse

Innovation Expertise

Communication Excellence

Project Management

Analytical Problem-Solving

Tech-Savvy Mindset

Collaborative Spirit

Professional Experience

Adaptability and Creativity

Ausbildung

Academic training in innovation management

Jobbeschreibung

Your Contribution

Are you passionate about innovation and ready to make a real impact in the world of innovation management? We're looking for a proactive and enthusiastic Customer Success Manager to join our team in Nuremberg. As a key member of our Customer Success department, you'll play a pivotal role in fostering client relationships, optimizing operations, and driving innovation within organizations using our cutting-edge ITONICS platform.

Your Day-to-Day Tasks

• Understand Customer Needs: Unlock innovation needs, objectives, and customer use cases to ensure the ITONICS platform is effectively leveraged to achieve customer goals
• Drive User Adoption: Support clients in fostering user adoption and managing change within their organizations to ensure high satisfaction, impact, and retention.
• Lead Strategic Meetings and Workshops: Facilitate engaging meetings and workshops and provide actionable plans to drive business value and empower clients to lead internal change programs.
• Build Strong Relationships:Serve as a trusted advisor to key stakeholders, evangelizing ITONICS capabilities while collaborating with the account management team to identify and position upsell opportunities.
• Deliver Exceptional Customer Experiences: Collaborate with cross-functional teams to provide an outstanding customer journey.
• Innovate Innovation: Be(come) an expert in innovation management to identify opportunities for enhancing our offerings and methodologies.

Your Skills & Qualifications

• Innovation Expertise:Demonstrated interest and experience in innovation, foresight, and growth, supported by academic or professional training in these fields.
• Communication Excellence:Exceptional written and verbal communication skills, with the ability to engage senior management and C-level executives in both German and English.
• Project Management:Proven project management skills to drive operational efficiency and effectiveness while meeting time, quality, and cost objectives.
• Analytical Problem-Solving:Strong analytical mindset with a solution-oriented approach and a “get-things-done” attitude.
• Tech-Savvy Mindset:A genuine interest in the software industry and the ability to effectively communicate with software engineering teams.
• Collaborative Spirit:Positive, collaborative, and inspiring personality with a passion for working in multicultural environments.
• Professional Experience:For senior roles: At least 5 years of professional experience in innovation management, consulting, customer success, or related fields.
• Adaptability and Creativity: Flexibility, team spirit, resilience, enthusiasm, creativity, and a good sense of humor.

Why us?

Our Customer Success team works with organizations that have innovation in their DNA. Our customers are trailblazers when it comes to striving for better and pushing the boundaries of what is thought possible. This purpose is our motivation. We help them implement and pursue a cutting-edge 21st-century innovation management system.

Having worked with organizations across all industries and sizes, we know how to design tailored innovation management processes and grow their value with our software. We combine extensive industry experience and top-notch thought-leadership to accelerate our clients’ innovation processes and ensure they deliver new business value quickly and continuously.
Do you want to help organizations innovate? Then this job is just right for you.