Technical Support Engineer - Semiconductor Process Control Equipment

TN Germany; Dresden; Vor Ort; EUR 50.000 - 65.000; Vollzeit

Zusammenfassung

A leading company in the semiconductor industry is seeking a Technical Support Engineer in Dresden. The role involves troubleshooting complex systems, providing technical support, and ensuring customer satisfaction. Opportunities for growth and a competitive rewards package are offered.

Leistungen

Growth opportunities

Competitive total rewards package

Participation in stock purchase plans

Company car or allowance

Award-winning training

Qualifikationen

• Experience working with semiconductor systems.
• Ability to troubleshoot software, electronics, optics, mechanical systems.

Aufgaben

• Act as a technical escalation point for support engineers.
• Ensure customer satisfaction by resolving complex issues.
• Complete high-quality reports and documentation.

Kenntnisse

Problem-Solving

Analytical Skills

Interpersonal Skills

Ausbildung

Bachelor's Degree

Jobbeschreibung

Social network you want to login/join with:

Technical Support Engineer - Semiconductor Process Control Equipment, Dresden

col-narrow-left

Client:

2040 KLA -Tencor Ireland Ltd.

Location:

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

6f908b3bfe1f

Job Views:

1

Posted:

16.05.2025

Expiry Date:

30.06.2025

col-wide

Job Description:

Description

We are looking for a Tech Support Engineer (TSE) to independently respond to issues where first-line product support has been unable to fix problems in malfunctioning systems. TSEs work on more complex problems requiring in-depth system knowledge and understanding of operating principles. TSEs exercise judgment within broadly defined practices and policies to select methods and techniques for achieving results. When specialized technical understanding is needed, TSEs consult with other engineering teams and host meetings to determine the best course of action. They also document troubleshooting processes and technical findings to generate service reports.

We will consider new graduates if you demonstrate strong hands-on competence and a desire to succeed.

YOUR MAJOR RESPONSIBILITIES:

• Receive formal training at one of our award-winning training centers in California, USA, Singapore, or Taiwan.
• Travel domestically and internationally up to 50% of the time to customer sites for urgent escalations.
• Act as a technical escalation point for support engineers and become an expert on our product.
• Ensure customer satisfaction by resolving complex issues with tools at customer sites.
• Serve as a technical support representative for new product development.
• Complete high-quality reports and documentation.

WHAT YOU WILL BRING:

• Experience working with semiconductor systems.
• Ability to troubleshoot problems in software, electronics, optics, mechanical, electro-mechanical, and electro-optical systems.
• Experience in the semiconductor industry is a plus.
• Excellent interpersonal, analytical, and problem-solving skills.
• Fluency in English and French.
• Full driver’s license.

WHAT WE OFFER:

• Growth opportunities in the semiconductor industry.
• A competitive total rewards package.
• Participation in stock purchase plans.
• Company car or allowance.
• Award-winning training.

HOW TO BE CONSIDERED:

• Click the “Apply” button to submit your resume.

We are committed to an inclusive environment and are proud to be an equal opportunity employer.