Manager Group Order Management (m/f/d)

TT Exchange Rates; Darmstadt; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

An innovative global leader in natural ingredients invites you to join their team as a planning expert. In this dynamic role, you will lead issue resolution and commitment management, ensuring seamless communication between customer service and logistics. Your analytical mindset will drive continuous improvement in service levels and order management, making a significant impact on the company's operations. Collaborate with diverse stakeholders and utilize your interpersonal skills to foster positive relationships. This role offers a unique opportunity to contribute to a forward-thinking company dedicated to shaping the future of nutrition.

Qualifikationen

• 3-5 years of experience in planning or OTC processes.
• Expertise in order management and customer service.

Aufgaben

• Lead issue resolution and manage commitments to customers.
• Drive continuous improvement activities for service levels and order management.

Kenntnisse

Order Management

Planning Processes

Customer Service

Stakeholder Management

Analytical Skills

Jobbeschreibung

Are you interested in high-quality, natural, and tasty nutrition?

We are! It’s our ambition to shape the future of nutrition.

Döhler is a leading global producer of natural ingredients and solutions for the food, beverage, lifestyle, and nutrition industries. We use innovative technology to process plant-based raw materials and enrich products such as lifestyle drinks, cereals, dairy, and confectionery goods for almost every well-known brand. Close to 10,000 dedicated employees in more than 70 countries share one common goal - to ensure that millions of people around the world enjoy the products created by us.

We strive to inspire and empower our employees in everything we do, and we invite you to join our team – together WE BRING IDEAS TO LIFE.

Your Role:

1. Lead the issue resolution and commitment management to our customers by being the Interface between Customer Service, Supply Planning & Logistics for the respective plants.
2. Drive continuous improvement activities for service level (End customer, Inter/Cross Company Customers), Backlog management, Order management & Order Confirmations for the respective plants.
3. Lead the shortage management & allocation process along with various stakeholders and the respective plants.
4. Conduct root cause analysis and provide improvement actions for identified process gaps and inefficiencies (Order changes, Service level, Escalation, Customer notifications, etc.).
5. Monitor and steer key performance indicators (KPIs) to evaluate process quality related to customer service level, Backlog management, Order management & Order Confirmations.

Your Profile:

1. You have 3-5 years of experience in establishing and leading planning or OTC processes in different countries, ideally globally.
2. You have expertise in handling order management, planning, or customer service.
3. You are able to convince multiple stakeholders even in difficult situations at all management levels.
4. You are a good team player with well-developed interpersonal skills, who can build positive working relationships with stakeholders, as well as an analytical mindset with a customer-centric approach.

Equal opportunities for all

We welcome applicants who are just as diverse as we are - regardless of age, ancestry, disability, ethnic origin, gender, nationality, religion, sexual orientation, social background, or any other characteristic protected by applicable laws, regulations, and ordinances.

Become a part of our team and apply online through our career portal to the attention of Nicole Arnold. Please note that we are unable to consider or return application documents sent by mail.