Store Operations Manager (m/f/d), Düsseldorf Königsallee

TN Germany; Deutschland; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading luxury brand is seeking a passionate Store Operations Manager in Düsseldorf. The role involves overseeing retail operations, managing inventory, and leading a team to ensure exceptional customer service. Join a dynamic environment with opportunities for professional growth and attractive benefits.

Leistungen

6 weeks of holiday per year

Monthly lunch benefit of 100€ net

Monthly public transportation support of 100€ net

Additional day off on your birthday

Access to Corporate Benefits

Exclusive pension scheme for Dior employees

Referral bonus program

Opportunities for further training and career growth

Qualifikationen

• At least 5 years of experience in an operational role, with a minimum of 2 years in management.
• Fluent in German and English; additional languages are a plus.

Aufgaben

• Ensure smooth retail operations to drive sales and deliver exceptional customer service.
• Oversee inventory management and operational efficiency.
• Lead the operations team, providing feedback and coaching.

Kenntnisse

Analytical Skills

Time Management

Communication

Creativity

Jobbeschreibung

Client:

Dior

Location:

Düsseldorf, Germany

Job Category:

Retail

EU work permit required:

Yes

Job Reference:

eab831cf5dc3

Job Views:

1

Posted:

11.05.2025

Expiry Date:

25.06.2025

Job Description:

Position

“Whatever you do — for work or pleasure — do it with passion! Live with passion!” Christian Dior

Christian Dior Couture offers more than a beautiful brand to our clients; we invite them to be part of the heritage, to share our passion for luxury, and to be part of the Dior family. We look for the same enthusiasm in our employees—passion and enthusiasm for being part of the House of Dior.

For our boutique in Düsseldorf, we are seeking a Store Operations Manager with passion and drive. Your mission is to create optimal conditions for the store team to perform by overseeing operations, managing the store's image (including maintenance and IT issues), and ensuring smooth administrative procedures.

You will work closely with the boutique manager you report to and will lead the back-of-house and operations teams to strive for excellence, ensure operational efficiency, and embrace change for business performance.

TASKS & RESPONSIBILITIES

• Ensure smooth retail operations to drive sales, deliver exceptional customer service, and implement business initiatives
• Oversee inventory management, operational efficiency, and care services
• Ensure store compliance with policies and processes; drive operational excellence through audits and action plans
• Supervise tasks related to shipping/receiving, cycle counts, and overall inventory management
• Collaborate with boutique and department managers for stock replenishment and propose operational improvements
• Foster teamwork within the back of house and promote cross-boutique collaboration
• Lead the operations team, providing feedback, coaching, and staff development support
• Manage cashiering functions, till reconciliation, and daily closing processes
• Monitor and control boutique expenses (e.g., petty cash, P&L analysis)
• Provide 'Manager on Duty' coverage and oversee new hire onboarding and staff training
• Lead back-office tool roll-outs and assist with retail project implementations

Profile

• At least 5 years of experience in an operational role, with a minimum of 2 years in management
• Solution-oriented with strong analytical skills, excellent time management, and prioritization abilities
• Results-driven with a passion for creativity, fashion, and the maison
• Excellent communication and delegation skills, with an adaptable and agile mindset
• Ability to quickly identify solutions, plan strategically, and lead and coach a team effectively
• Strong organizational and time management skills in a fast-paced environment
• Fluent in German and English; additional languages are a plus

What we offer

We offer an interesting and varied role in an international, multicultural, and dynamic environment, with friendly colleagues, challenging tasks, and attractive social benefits. Annual employee reviews provide feedback and personal and professional development opportunities within the LVMH group. Further training and career development are also available.

Working at Dior means entering the world of luxury and enjoying benefits such as:

• 6 weeks of holiday per year
• Monthly lunch benefit of 100€ net
• Monthly public transportation support of 100€ net
• Additional day off on your birthday
• Access to Corporate Benefits
• Special employee conditions after probation
• Exclusive pension scheme for Dior employees
• Referral bonus program
• Family atmosphere and flat hierarchies
• Opportunities for further training and career growth within the LVMH Group

If you see yourself in this role, we look forward to your online application. Please note that only online applications will be considered.

Note: If you are not a passport holder of Germany, you may need a work permit. For more information, please check our blog.

Do not include bank or payment details in your application. All applications should be submitted via the 'Apply now' button.