Technical Support Engineer, Amazon Robotics (m / w / d)

Amazon Development Center Germany GmbH; Dortmund; Vor Ort; EUR 45.000 - 70.000; Vollzeit

Zusammenfassung

An innovative company is seeking a Technical Support Engineer to join its Advanced Robotics team. This role involves leveraging advanced technologies to enhance system efficiencies and support the Robotic Fulfillment Systems. Ideal candidates will possess a mix of technical prowess and customer-facing skills, enabling them to troubleshoot effectively across various platforms. You will collaborate with international teams, manage technical projects, and drive solutions that enhance operational excellence. If you're passionate about technology and enjoy problem-solving in a dynamic environment, this opportunity is perfect for you.

Qualifikationen

• 2+ years of troubleshooting in a high-availability environment.
• Experience managing network systems (DNS, DHCP, TCP/IP).
• Proven experience supporting major applications as a lead technician.

Aufgaben

• Support and foster a culture of inclusion.
• Manage large-scale technical projects with attention to detail.
• Document known solutions in knowledge base articles.

Kenntnisse

Troubleshooting

Customer-facing skills

Network engineering

Data cabling

Systems administration

Root Cause Analysis (RCA)

Ausbildung

Bachelor's degree or equivalent work experience

Tools

Windows

Linux

macOS

AWS

Unix/Python Shell Scripting

Jobbeschreibung

Über uns

Are you inspired by invention? Is problem solving through teamwork in your DNA? We apply advances in robotics and software to solve real-world problems that delight our customers' experiences in ways we can't even imagine yet. Amazon Robotics is the global front runner of robotics innovation. Our diverse team of engineers come from all over the world to design, test, and build our dynamic fleet of robots and mechatronic systems.

Current advancements are underway in robotic movement and mobility, artificial intelligence and machine learning, manipulation, simulation, robotic management software, predictive data, and much more. Amazon Robotics is seeking a talented and self-motivated Technical Support Engineer to work with the Advanced Robotics team to improve overall system efficiencies through the use of advanced technologies. The ideal candidate is excited to learn new things and willing to work through the details to get things done.

We are seeking candidates who possess a blend of technical and customer-facing skills to successfully support the Amazon Robotic Fulfillment Systems solution. This job will require a unique combination of flexibility, troubleshooting, creativity, people management skills, and drive. As part of this highly visible team, candidates will have the opportunity to work cross-functionally with multiple international teams within Amazon to contribute to the continuous innovation of the Robotic Fulfillment System. A successful candidate will have a consulting aptitude, ownership, incredible attention to detail, a passion and love for software and operational troubleshooting, customer-facing skills, and a desire to work within a group at the center of Amazon's Robotic Fulfillment System operations.

Key job responsibilities

The right candidate will be inspired and motivated to do the following on a daily basis:

1. Support and foster a culture of inclusion
2. Manage large-scale technical projects with high attention to detail
3. Maintain and/or create policies, procedures, and processes when needed
4. Proactively identify opportunities for long-term and repeatable solutions
5. Participate in hiring, training, and development of others
6. Network engineering and troubleshooting, data cabling, and systems administration in various software and hardware environments
7. Support and maintain Windows, Mac, or Linux operating systems and perform proactive maintenance
8. Responsible for on-call duties in a rotation with team members
9. Document known solutions in knowledge base articles
10. Interact with management and staff to provide analytical and technical assistance for IT solutions

Grundqualifikationen

• Bachelor's degree or equivalent work experience
• 2+ years of troubleshooting in a multi-user high-availability environment
• Experience managing network systems (DNS, DHCP, SSL, OSI Model, TCP/IP)
• 2+ years of PC repair, troubleshooting, deployment, and liquidation experience
• Experience managing and supporting Windows, Linux, and macOS environments
• Own and drive Root Cause Analysis (RCA) on complex system issues
• Proven experience supporting major or critical applications and systems as a lead technician

Bevorzugte Qualifikationen

Preferred qualifications are not required to apply. If you meet the basic qualifications, we’d love to hear from you.

• Ability to discuss complex technical issues with technical and non-technical stakeholders and leadership
• Understanding of AWS or other cloud technologies
• Experience with change management processes
• Unix/Python Shell Scripting skills
• Experience in a fulfillment or logistics environment
• Hardware and solutions troubleshooting experience
• Knowledge of networking and IT management

Amazon is an equal opportunity employer. We value diversity and make recruiting decisions based on experience and skills. Protecting your privacy and data security is a priority. For more info, see our Privacy Notice. If you need workplace accommodations during the application or onboarding process, please visit our site for support. If your country isn’t listed, contact your Recruiting Partner.

Technical Support Engineer • Dortmund, DE