Service Engineer Cloud Support (all genders) - Bretten

TN Germany; Bretten; Vor Ort; EUR 45.000 - 60.000; Vollzeit

Zusammenfassung

A leading global B2B software provider is seeking a Service Engineer for Cloud Support in Bretten. The role involves operating and monitoring IT systems, managing incidents, and collaborating on new cloud services. Ideal candidates will have a background in IT and strong communication skills in German and English. Opportunities for growth and mentorship are provided.

Qualifikationen

• Professional experience in application/customer support or service management.
• Strong communication skills in German and English.

Aufgaben

• Operation and monitoring of central IT systems of the SEEBURGER Cloud.
• Incident Management at 1st and 2nd Level for Cloud Services.

Kenntnisse

Teamwork

Communication

Customer-oriented approach

Ausbildung

Completed training in IT

Industrial management with IT affinity

Jobbeschreibung

Social network you want to login/join with:

Service Engineer Cloud Support (all genders) - Bretten, Bretten

Client: SEEBURGER

Location: Bretten

Job Category: -

EU work permit required: Yes

Job Reference: 857270ec7871

Job Views: 1

Posted: 14.05.2025

Expiry Date: 28.06.2025

Job Description:

Experience: Professional

Accelerating business to improve the lives of people. This is our purpose statement and encapsulates what we do every day. We integrate our customers' IT systems to ensure that the right data is at the right place at the right time during digitalization. Companies need their systems to communicate to ensure smooth operations, timely payments, and efficient shopping experiences.

Our success began in , when we helped the German automotive industry digitalize their paper-based supply chains. Today, SEEBURGER is a leading global B2B software provider with over 1,000 employees in 15 countries and more than 10,000 satisfied customers relying on our innovative solutions.

Your Tasks

• Operation and monitoring of central IT systems of the SEEBURGER Cloud
• Collaboration in the implementation and go-live of new cloud services
• Incident Management at 1st and 2nd Level for Cloud Services (German and English)
• Problem Management: categorization, documentation, error cause analysis, and development of solutions to prevent future errors
• Service Improvement of supported services to enhance quality and efficiency
• Creation of work instructions, operating concepts, and user guides

Your Profile

• Completed training in IT, IT systems management, industrial management with IT affinity, or comparable training
• Professional experience in application/customer support or service management
• Enthusiasm, flexibility, teamwork skills, resilience, and customer-oriented approach
• Enjoyment working with people and diverse IT tasks
• Strong communication skills and proficiency in German and English for international communication with colleagues and customers

Even dropouts seeking a start in practice are welcome. Potential and commitment matter more than experience. We offer intensive induction with experienced mentors in a high-growth area with development opportunities.