Head of Operations

Your mission

We are seeking an experienced Head of Operations (m/f/d) to support our Co-Founder Till in scaling our business. You will lead our Product Operations Team from Application Engineering, Service & Support and Production Planning to Spare Part Business.

• Develop and implement comprehensive operational strategies aligned with business objectives and growth targets
• Oversee end-to-end operations, including supply chain, order fulfillment, production, customer success, and aftersales services
• Drive continuous improvement initiatives to optimize efficiency, productivity, and scalability across all operational areas

• Establish and manage robust supplier relationships, including identification, qualification, contract negotiations, and onboarding
• Implement effective procurement and demand planning processes
• Optimize warehouse operations, focusing on spare parts management and inventory control
• Develop and enforce risk management protocols and quality standards

• Ensure seamless execution of customer projects from order to delivery and after-sales support
• Implement and refine processes for customer engagement, internal coordination, and production partner management
• Oversee production partnerships, including contract management, quality assurance, and claims resolution

• Lead customer-facing negotiations and issue resolutions
• Implement systems for performance assessment across our deployments
• Develop and manage comprehensive aftersales and service operations, including case management, field engagements, and support infrastructure

• Support building and lead high-performing teams across all operational functions
• Foster a culture of innovation, accountability, and continuous improvement

Your profile

• 7+ years of progressive experience in operations management, with at least 3 years in a leadership role
• Proven track record in scaling operations in a high-growth technology or robotics environment
• Strong understanding of industrial robotics and automation technologies, and their applications in in-field use cases
• Very hands-on, driven by a getting-things-done mindset and a desire for executional excellence
• Exceptional problem-solving and conceptional skills
• Outstanding leadership abilities with experience in building and motivating cross-functional teams
• Excellent communication and negotiation skills, internal and external
• Bachelor's degree in Engineering, Business, or related field; Master, MBA or other advanced degree of advantage
• Strong communication skills (also written), and business fluent in German and English (C1 level)
• You can drive, and have a driving license that is valid in Germany

Why us?

• Be a part of a leading robotics startup in Munich & work on our mission: automate what others can't;
• Leave an impact from day one;
• Develop your personal and professional skills with numerous opportunities; e.g., a yearly Learning and Development budget, Growth and Learning days, Udemy and Medium subscriptions and a gym membership;
• Benefit from our Remote Work Policy, where you spend ≥75% of your time in the office with your team members and ≤25% in Mobile Office;
• Engage in regular team events (e.g. barbecues, summer parties, ski trips and laser tag);
• Enjoy life in Munich with a competitive salary package, VSOPs, and additional monetary benefits.

Your Talent Partner

We want to ensure a smooth recruitment process for you. If you have questions or would like to know more about this role, your Talent Partner, Fatima, is there to support you.