Technical Customer Support Representative - German - Lisbon

TN Germany; Berlin; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

Join a leading global travel & tourism brand as a Technical Customer Support Representative. This role involves assisting clients with technical inquiries and troubleshooting issues. The position is based in Lisbon for a fixed term of 6 months, with potential for extension or permanent employment. Enjoy a collaborative environment with opportunities for professional growth and travel perks.

Leistungen

Competitive salary

Performance incentives

Professional growth

Travel perks

Discounts

Qualifikationen

• Strong communication skills in German and English.
• Ability to troubleshoot common technical issues.

Aufgaben

• Provide technical customer support via various channels.
• Collaborate with technical teams to resolve issues.
• Manage support cases efficiently.

Kenntnisse

Communication

Problem Solving

Teamwork

Detail-oriented

Jobbeschreibung

Technical Customer Support Representative - German - Lisbon, Berlin

This job offers an exciting opportunity to work with a leading global travel & tourism brand in a collaborative environment. The role involves providing technical customer support through various channels, assisting with inquiries, and troubleshooting issues. The position is based in Lisbon, Portugal, on-site, for a fixed term of 6 months with the possibility of extension or permanent employment.

Responsibilities:

• Communicate effectively with clients via phone, email, chat, and social media.
• Assist with general inquiries, product information, and technical support.
• Maintain communication standards and escalate complex issues appropriately.
• Collaborate with technical teams to resolve service requests.
• Manage support cases efficiently, adhering to team guidelines.

Requirements:

• Strong verbal and written communication skills in German and English.
• Basic understanding of customer service principles.
• Ability to troubleshoot common technical issues with guidance.
• Quick learner of new software and technologies.
• Effective problem-solving and teamwork skills.
• Organized, detail-oriented, and capable of multitasking.
• Willingness to learn and adapt in a dynamic environment.

Additional Information:

• EU work permit required.
• Work model: on-site in Lisbon, Portugal.
• Employment type: fixed term (6 months) with potential extension or permanent contract.
• Benefits include competitive salary, performance incentives, professional growth, travel perks, and discounts.