Platform Engineer Voice Services (f/m/d)

ZipRecruiter; Hamburg; Vor Ort; EUR 60.000 - 90.000; Vollzeit

Zusammenfassung

Join a leading company in the energy sector as a Platform Engineer Voice Services. You will play a key role in shaping the digital transformation by developing telephony solutions and optimizing communication platforms. This position offers flexibility, professional growth, and a supportive work environment.

Leistungen

Flexible work from home options

30 days paid vacation plus holidays

Company pension scheme

Subsidized mobility options

Individual training and development opportunities

Qualifikationen

• Several years of experience in audio & video conferencing and fixed network systems.
• Long-term experience with Cisco UC and call center software products.
• Proven expertise in Azure Cloud architecture.

Aufgaben

• Assist in managing Unified Communication and Collaboration Services.
• Collaborate on Cisco Webex Contact Center platform development.
• Implement modern cloud solutions to meet business needs.

Kenntnisse

Analytical skills

Solution-oriented thinking

Collaboration

Communication

Ausbildung

University degree in computer science or business informatics

Tools

Cisco UC

Azure Cloud

Jobbeschreibung

Job Description

E.ON Digital Technology GmbH | Permanent | Full time

You have a passion for technology and want to make the world a greener place?

Then become a playmaker and join our team as Platform Engineer Voice Services (f/m/d) at E.ON Digital Technology.

We play a key role in shaping the energy transition by leading E.ON's digital transformation across Europe. We explore new paths by developing ideas, breaking new ground, making visions reality, and bringing new technologies to life. We deliver sustainable technology solutions because...
... it's on us to make new energy work!

The Team - your impact

Our team ensures that facilities become E.ON offices with network infrastructure, meeting room technology, and printers.

We also provide E.ON's central telephony infrastructure. In your role, you support E.ON business colleagues in understanding E.ON's telephony and call center solutions.

Record their requirements and further develop the infrastructure. You are in close contact with our colleagues and help them to use our solutions in the best possible way.

Your Role - meaningful & rewarding

• Assist the Product Owner in the strategic management and development of Unified Communication and Collaboration Services.
• Collaborate on the design and development of business concepts for the new Cisco Webex Contact Center platform.
• Evolve and optimize the Cisco Webex Calling platform.
• Implement modern cloud platform solutions such as Microsoft Azure Cloud to meet business needs.
• Provision and management of Voice Gateway/SBC solutions (Cisco UBE, AudioCodes, Ribbon).
• Expert support (2nd & 3rd level) for the Cisco Call Center IT platform to ensure system stability and performance.
• Management and monitoring of external suppliers and service providers for unified communication solutions.

Your Profile - authentic & open-minded

• University degree in computer science, business informatics or comparable
• Several years of professional and practical experience in the areas of audio & video conferencing, fixed network systems, as well as good analytical skills and solution-oriented thinking
• Demonstrated long-term professional experience with Cisco UC and call center software products, with a minimum certification of Cisco CCNP; CCIE-level certification and Webex vendor certifications are considered advantageous
• Proven expertise in Azure Cloud architecture, with a strong focus on designing and implementing IT network infrastructure for voice components such as SBC, servers, and databases
• A minimum certification of Azure Administrator Associate is required, the Azure Solutions Architect Expert certification is highly desirable
• Very good English and German skills in writing and speaking
• You are willing to travel and work in an international environment

Our Benefits - smart & useful

• Enjoy flexibility: You can combine coming to the office and working from home flexibly. It's even possible to go on workation for up to 20 days per year within Europe.
• Advance your development: We grow and we want you to grow with us. Learning on the job, exchanging with others, or taking part in an individual training - our learning culture enables you to bring your personal and professional development to the next level.
• Get connected: Take the opportunity to engage in our Digital Empowerment Communities for collaboration, learning, and network building.
• Recharge your battery: You have 30 days of paid vacation per year plus Christmas and New Year's Eve off. Your battery still needs charging? You can exchange parts of your salary for more paid vacation or you can take a sabbatical.
• Elevate your mobility: From car and bike leasing offers to a subsidised Deutschland-Ticket - your way is our way.
• Think ahead: With our company pension scheme and a great insurance package we take care of your future.
• This is by far not all... We are looking forward to speaking with you about further benefits during the hiring process.

Do you have questions?

For further information please contact the Talent Acquisition Team, [e-mail].

Please understand that for data protection reasons we can only accept applications submitted via our portal. Unfortunately, we cannot consider application documents that reach us by email or post.

What you need to know:

• Job Req ID: 235135
• Contract type: Permanent
• Working time: Full time
• Company: E.ON Digital Technology GmbH
• Location: Essen, Hannover, Würzburg, München, Berlin, Hamburg
• Function area: IT Infrastructure & Services