Microsoft Dynamics 365 (Senior) Product Owner (m/w/d)

TN Germany; Berlin; Vor Ort; EUR 80.000 - 100.000; Vollzeit

Zusammenfassung

A leading company is seeking a Microsoft Dynamics 365 Product Owner to drive the next generation of fintech solutions. This role involves defining roadmaps, optimizing operational efficiency, and leading automation initiatives. Join a team committed to innovative financial solutions and enjoy flexible working conditions.

Qualifikationen

• Proven experience in defining long-term vision for Dynamics 365.
• Strong analytical and problem-solving skills.

Aufgaben

• Define and execute the long-term roadmap for Dynamics 365 Contact Center.
• Oversee the migration from legacy platforms to Dynamics 365.

Kenntnisse

Analytical Skills

Problem Solving

Leadership

Tools

Microsoft Dynamics 365

Power Automate

Copilot

Chatbots

Virtual Agents

Jobbeschreibung

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Microsoft Dynamics 365 (Senior) Product Owner (m/w/d), Berlin

Client: Riverty

Location: Berlin, Germany

Job Category: Other

EU work permit required: Yes

Job Reference: a81c15e77729

Job Views: 2

Posted: 18.05.2025

Expiry Date: 02.07.2025

Job Description:

At Riverty, we believe that everyone should be in control of their own financial situation. Our shared commitment is to make financial solutions more innovative, empathetic, and user-friendly to empower financial growth for everyone. To do this, we rely on 50 years of experience and the commitment of over 5,000 creative minds, innovators, and explorers in 11 countries.

Are you ready?

As part of our community, you will have the opportunity to develop your skills and transform the world of finance together with us. We create an environment where you can evolve personally and benefit from our flexible working conditions and work-life balance.

We are seeking a Microsoft Dynamics 365 Owner (m/f/d) to join our team at one of our locations in Münster, Berlin, Amsterdam, or Heerenveen. Be part of our mission to build the next generation of fintech! Together with you, we build the most human-centric fintech to enable everyone’s future financial growth.

Your key responsibilities will be:

• Define and execute the long-term roadmap for Dynamics 365 Contact Center, leading AI-driven automation initiatives to enhance operational efficiency.
• Analyze licensing structures and operational costs, implementing cost-saving strategies and providing data-driven insights on cost reductions and automation ROI.
• Act as the primary liaison between Operations, Business Units, and IT to align Dynamics 365 with company objectives and drive business process transformation.
• Oversee the migration from legacy platforms to Dynamics 365 Contact Center, ensuring seamless integration with other enterprise systems.
• Stay ahead of Microsoft's product roadmap, manage relationships with Microsoft and external vendors, and support contract negotiations.
• Define and track key metrics, provide reports on system performance, and collaborate with IT and BI teams to monitor automation effectiveness.
• Lead change management initiatives, partner with training departments to develop training programs, and oversee onboarding strategies to ensure effective use of Dynamics 365 capabilities.

What you bring on the journey:

• Proven experience in defining and maintaining a long-term vision for Dynamics 365 Contact Center, including bridging business, IT, and Microsoft partnerships.
• Demonstrated ability to optimize licensing, automation ROI, and operational expenditures.
• Experience leading platform adoption and automation awareness initiatives.
• Expertise in Copilot, Power Automate, chatbots, and virtual agents, with a track record of identifying and improving case management and contact center workflows.
• Proven ability to ensure seamless connections with back-end systems, Confluence, and other enterprise tools.
• Strong analytical and problem-solving skills, with experience identifying bottlenecks, inefficiencies, and AI optimization opportunities, and staying ahead of industry trends.

Why Join Us?

• Scale AI-powered customer service automation.
• Work with the latest Microsoft AI tools, including Copilot, Power Automate, and Virtual Agents.
• Act as the strategic link between business and technology, influencing enterprise-wide automation.
• Drive efficiency and cost savings in customer service operations.