Customer Success Manager

Saleslogic; Dortmund; Remote; EUR 60.000 - 65.000; Vollzeit

Zusammenfassung

A fast-growing global EdTech company is seeking a Customer Success Manager to ensure the platform's adoption across academic accounts. This remote role involves supporting universities, building relationships, and providing training. Ideal candidates have a Master’s or PhD in Life Sciences or a STEM discipline, and are fluent in German.

Leistungen

Flexible setup

Clear bonus structure based on retention goals

Qualifikationen

• Experience with customer interaction, training, or support.
• Confident communicator with experience in presentations.

Aufgaben

• Support universities post-sale to drive usage and renewals.
• Build relationships with faculty and help integrate the product.

Kenntnisse

Communication

Customer Interaction

Training

Fluent German

Ausbildung

Master’s or PhD in Life Sciences

STEM discipline

Jobbeschreibung

Customer Success Manager – Life Sciences | Remote DACH

Germany / Austria

Full-time

60–65K base + 25% bonus commission

A fast-growing global EdTech company is hiring a Customer Success Manager. As a Customer Success Manager, you'll ensure adoption and long-term success of the platform across academic accounts.

Your mission :

1. Support universities post-sale to drive usage and renewals
2. Build relationships with faculty and help integrate the product into classrooms
3. Serve as the trusted contact for onboarding, support, and training

Ideal background :

1. Master’s or PhD in Life Sciences or a STEM discipline
2. Confident communicator (even poster presentations or academic demos count!)
3. Experience with customer interaction, training, or support
4. Fluent German
5. Remote role with flexible setup
6. Supportive, fast-paced environment
7. Clear bonus structure based on retention goals

Ready to take your career to the next level?