Senior Payroll Customer Success Manager - German Speaker

TN Germany; Berlin; Remote; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

Join a leading company as a Senior Payroll Customer Success Manager in Berlin, focusing on building strong relationships with clients in the payroll domain. This fully remote role allows you to work flexibly while ensuring customer satisfaction and retention in payroll services.

Leistungen

Work from anywhere

Unlimited personal time off

Quarterly company-wide day off

Flexible working hours

16 weeks paid parental leave

Mental health support services

Stock options

Learning budget

Home office budget & IT equipment

Budget for local social events

Qualifikationen

• Extensive expertise in customer-facing roles, preferably in Fintech/Payroll.
• Excellent verbal and written communication skills.

Aufgaben

• Manage long-term customer relationships, ensuring success and satisfaction.
• Identify upselling & cross-selling opportunities.

Kenntnisse

Customer-facing roles

Communication

Problem-solving

Tools

Global payroll software

HR tech

Jobbeschreibung

Social network you want to login/join with:

Senior Payroll Customer Success Manager - German Speaker, Berlin

Client:

Remote

Location:

Berlin, Germany

Job Category:

Customer Service

-

EU work permit required:

Yes

Job Reference:

d6ed349a97a5

Job Views:

1

Posted:

11.05.2025

Expiry Date:

25.06.2025

Job Description:

All of our positions are fully remote. You do not have to relocate to join us!

All of our positions are fully remote. You do not have to relocate to join us!

What this job can offer you: This is an exciting time to join Remote and make a personal difference in the global employment space as a Payroll (PAY) Customer Success Manager and be part of our Customer Success team. The Payroll (PAY) Customer Success Manager acts as the customers' trusted advisor and advocate in the payroll domain. The key to success in this role is to build and grow ongoing healthy relationships with each customer, to preserve our current business and grow our customers into lifelong partners, with a specific focus on payroll services.

What you bring:

• Extensive expertise in customer-facing roles, preferably in the international Fintech/Payroll/HR tech space, ideally within payroll product and tech-focused environment.
• Solid knowledge of global payroll software and tools, with a strong understanding of global payroll systems and services.
• Experienced in leading, planning, executing, and overseeing cross-department programs, with excellent organizational abilities to drive multiple and complex projects, priorities, and stakeholder management.
• Proven track record of onboarding, growing, retaining, and developing customers.
• Clear ability to identify, engage, and build strong relationships with key stakeholders across different levels of the customer organizations.
• Excellent verbal and written communication and presentation skills, with the ability to convey complex ideas clearly, influence stakeholders, and deliver impactful presentations.
• Extensive experience presenting to customers and stakeholders about HR/Payroll-related matters.
• Excellent attention to detail, particularly in HR/Payroll compliance and regulations.
• A passion for problem-solving and executing strategies across various technical scenarios and customer projects.

We would consider a plus:

• Knowledge of how global organizations and start-ups work.
• Readiness to work in a fast-paced environment.
• Understanding and experience with remote working.

Key Responsibilities:

• Develop deep understanding and expertise for Remote Payroll product(s) and services.
• Take responsibility for the entire customer journey, and grow them into long-term partners with a focus on payroll services.
• Manage long-term customer relationships, ensuring success and satisfaction of payroll customers.
• Own client retention & expansion within payroll product and services.
• Identify upselling & cross-selling opportunities, manage campaigns, promote products, and introduce new payroll features to clients (EOR, Contractor Management, Talent, Equity, HRIS).
• Monitor customer complaints and assist in resolving concerns related to our Global Payroll product(s).
• Gather customer feedback regularly and share insights with Payroll, Product, Sales, Operations, Finance, Legal, and Growth teams, focusing on payroll product and customer experience improvements.
• Work closely with Payroll and Sales teams to set appropriate expectations for payroll customers.
• Educate and train customers on payroll processes to ensure their success.
• Monitor account & customer health, prevent churn, and manage escalations, especially payroll-related issues.

Practicals:

• Reporting to: Manager, Core CSM
• Team: Customer Success Management
• Location: EMEA
• Start date: As soon as possible

Remote Compensation Philosophy: Remote aims to ensure fair, unbiased compensation and benefits in all operational locations. We pay above local rates to support global talent-hiring and local wealth creation in developing countries. Our salary bands are broad, reflecting our international operations and distributed workforce. The actual salary for this role depends on factors such as location, skills, experience, and market demand, and may be adjusted over time.

Application process:

• Written test
• Interview with recruiter
• Interview with manager & peer
• Interview with Director of CS
• Interview with GM, Payroll
• Offer

Benefits:

• Work from anywhere
• Unlimited personal time off (minimum 4 weeks)
• Quarterly company-wide day off for self-care
• Flexible working hours
• 16 weeks paid parental leave
• Mental health support services
• Stock options
• Learning budget
• Home office budget & IT equipment
• Budget for local in-person social events or co-working spaces

How you'll plan your day (and life):

We work asynchronously at Remote, allowing you to plan your schedule around your life. You will be empowered to take ownership, be proactive, and prioritize action to solve problems. Your work-life balance is valued, and you are encouraged to prioritize yourself and your family while managing your work commitments.