Cloud Adoption Manager m / f / • IC4

Oracle; München; Vor Ort; EUR 60.000 - 90.000; Vollzeit

Zusammenfassung

A leading tech company seeks a Cloud Adoption Manager to enhance customer engagement and ensure successful cloud consumption. The role involves driving customer onboarding, managing adoption plans, and collaborating with various teams to advocate for customer needs. Ideal candidates will have a strong tech background, OCI certification, and excellent communication skills.

Qualifikationen

• Proven experience in Tech Cloud engineering roles with successful customer engagement.
• Fluent in German and English.
• Solid understanding of competitive landscape with hands-on experience in AWS, GCP, or Azure.

Aufgaben

• Drive customer activation and onboarding for new cloud customers.
• Manage the customer’s Adoption Plan and ensure progress.
• Act as a customer advocate for product features and requirements.

Kenntnisse

Customer Centricity

Communication

Problem Resolution

Analytical Thinking

Project Management

Ausbildung

OCI Foundations Associate certification

Tools

Prince2

Jobbeschreibung

The Cloud Adoption Manager (CAM) is aligned to a territory and works directly with the customer in collaboration with Sales and Account Cloud Engineers (ACEs). Does this pique your interest? If so, we hope to meet you!

Role and Responsibilities

The CAM will primarily focus on the post-booking side of our customer’s lifecycle, ensuring a successful ramp-up and sustainable cloud consumption.

The CAM will collaborate closely, as needed, with the relevant TCE teams or other Oracle teams (Product Management, Support, Consulting), as well as Oracle Partners to agree on specific activities and/or deliverables required in each of the accounts they are covering. The ultimate goal is to have the customer quickly start the consumption of Oracle Cloud, while also facilitating a robust customer experience across the entire cloud adoption phase.

Typical activities :

1. Drive a fast and smooth Customer activation and onboarding

• Focus on Activation for new cloud customers and/or workloads, minimizing time to first value and accelerating consumption ramp-up.
• Equip the customer with relevant knowledge, standard methodologies, and best practices to drive Customer readiness.
• Provide guidance on the Landing Zone in alignment with our Cloud Specialists team.

Manage the customer’s Adoption Plan

• Monitor and review the Adoption Plan with the customer to ensure progress according to expectations, facilitating value realization.
• Manage successful Go-Lives as critical milestones.
• Ensure progress and prompt resolution of SRs and escalations by engaging relevant teams and advocating for customers.
• Identify structural issues affecting customer use of Oracle Cloud and initiate conversations with relevant teams (Cloud Ops, Product management, Sales) to formulate resolution plans.
• Act as a customer advocate for product features and requirements.

Skills and Profile

To fulfill the role of a CAM, we are looking for individuals with the following profile:

• Proven experience in Tech Cloud engineering roles with successful customer engagement records.
• Passionate about Technology with broad and deep knowledge.
• Certified on OCI (or equivalent certifications from competitors) – minimum OCI Foundations Associate level.
• Solid understanding of the competitive landscape; hands-on experience with AWS, GCP, or Azure is a plus.

Customer Centricity and Skills

• Always anticipates customer needs and offers relevant advice, education, or methodologies. Enjoys customer success.
• Excellent communication and presentation skills, comfortable speaking across all management and IT roles.
• Knowledge of common project management methodologies and tools (e.g., Prince2).
• Results-oriented, with strong problem resolution and escalation management skills.
• Strong listening and coordination skills to understand and resolve customer issues, engaging other teams as needed.
• Analytical problem solver with task planning and delegation skills; proactive and lateral thinker.
• Ability to handle escalations effectively.
• Understanding of customers’ IT landscape, business requirements, and success metrics.
• Fluent in German and English.
• Great networking abilities and team collaboration skills across regions and cultures.
• Strong understanding of the TCE ecosystem and team contributions to customer success.

We seek agents of change, driving innovative customer engagements to turn customers into cloud advocates.

Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or other protected characteristics.

We celebrate diversity and believe that inclusion fosters innovation. We encourage candidates with disabilities to apply and voluntarily share relevant information about their disability in their application, in accordance with German law (SGB IX).